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Head of Organisation

Vacancy details

General information


About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment banking arm of Crédit Agricole Group, the 10th largest banking group worldwide in terms of balance sheet size (The Banker, July 2022).
8,600 employees in more than 30 countries across Europe, the Americas, Asia-Pacific, the Middle-East and North Africa, support the Bank's clients, meeting their financial needs throughout the world.
Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital market activities, investment banking, structured finance, commercial banking and international trade.
The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.

For more information, please visit


By working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.   



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Job description

Business type

Types of Jobs - Organization / Quality

Job title

Head of Organisation

Contract type

Permanent Contract

Management position


Job summary

Under direct Chief Operating Officer supervision, the Organisation department supports the business lines and operations in their development projects by implementing the right organisation, processes, systems and guidelines to meet their requirements and strategic objectives.

As Head of Organisation, he/she will manage a portfolio of local and transversal projects: innovation, regulatory, digital transformation, process automation.

He/She will also act as BCP manager and will work on the definition and the maintenance of the business continuity plan for all the Bank’s departments.

 He/She will work hand in hand with the Chief Information Security Officer to promote information security in CACIB Singapore, relay any information relative to information security and administer user access control.


Main Responsibilities:

  • Project Management
  1. Contribute to the management of transversal projects: digital transformation, back office / front office systems enhancement, process automation, regulatory projects, new ways of working;
  2. Coordinate User Acceptance testing (UAT) between local, regional, head office and IT teams;
  3. Change management;
  4. Document and streamline workflows and procedures to optimize use of resources and enforce work standards and controls;
  5. Propose new initiatives, drive and implement innovative solutions and change management actions.
  • Business Continuity Planning & Crisis Management
  1. Review and test the Business Continuity Planning (BCP) solutions to ensure the continuity of the Bank’s critical processes;
  2. Conduct the Business Impact Analysis with each head of department;
  3. Organize crisis simulation exercises and participate in the industry testing exercise;
  4. Coordinate Crisis Management meetings.
  • Information System Security & Access Rights
  1. Maintain the company’s Information System Security – controlling access rights/administering user access;
  2. Coordinate cyber risk analysis of some local systems;
  3. Initiate and roll out staff awareness campaigns on cybersecurity.

Secondary duties:

  • Assist COO on ad-hoc transverse project requesting coordination.

Legal and Regulatory Responsibilities

  • Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.
  • Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.

Position location

Geographical area

Asia, Singapore



Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

  • Bachelor or Master’s Degree or equivalent in business management, Banking, IT engineering or a related field.

Level of minimal experience

3-5 years


  • At least 3 to 5 years of relevant experience in project management, change management, business continuity, consulting or Audit.
  • Have a good knowledge of the different banking functions and banking products.

Required skills

  • A sociable and empathetic listener, able to be a good support of different stakeholders.
  • Naturally organised and comfortable working effectively on multiple projects with multiple variables and stakeholders.
  • Proactive and genuinely curious.
  • Possess excellent written and verbal communication.