He/She will be a technical RUN expert for all Unix/Linux services in CA-CIB. As such, he/she will provide BAU support and act as the last level of escalation point for all production support activities within the Unix/Linux team in Singapore. He/She is accountable for the overall health and stability of the technical solutions within his scope. He/She has to work effectively with technical peers such as architects, peer experts and project teams on technology road maps and projects. He/She will have control over the scope of technical activities, develop best practices, manage knowledge and ensure the necessary trainings are imparted to the team wherever applicable.

The Unix/Linux team operates the RUN activities and delivers projects for its infrastructure scope covering Redhat, Solaris, HP-UX, Veritas Geocluster and MC/Service Guard in a heterogeneous environment running NFS, Centrify, NIS and LDAP with HPE and Sun-Oracle hardware.

As an expert of his/her team, he/she:

• assigns technical tasks and manages delegation for technical issues,
  animates the team to encourage collaboration and sharing of best practices,
• has a role in supporting technical skills development and provides training when required.
• supports new technologies and leverages them to provide consistency of service across streams,
• manages service improvements for all Unix/Linux services supported throughout the organization,
• documents, reviews, maintains and shares relevant technical information to the team
• provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
• implements and develops improvements based on LEAN-CA-CIB best practices,
• focuses on automation and optimum use of the team to improve efficiency,
• drives and delivers root cause for any high severity issue,
  reviews technology changes to identify potential risks,
  is responsible for problem management and resolution.
• supports his/her team during diagnosis when technical issues rise in his/her scope of expertise
• engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects,
• facilitates transformation projects and suggest future directions for new areas of improvement and change,
• is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role,
• actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations,
• actively assist in identifying the most technical skilled candidates for open roles,
• technically coach and develop partner resources to improve quality and productivity

As the escalation point of contact for Clients, he/she:

• manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality.

• Fluent in English written and spoken
• Working hours will be in rotating shifts and primarily to cover Europe business hours
• On-call support will be expected on a rotational basis on both weekdays and weekends

Bachelors/Engineering graduate.

• Minimum 8-10 years of experience in managing Unix/Linux environment with about 3-5 years of experience in financial institutes
• Subject matter expert on technologies – Redhat 6/7/8, Solaris 10/11, HP-UX 11.31, Veritas Infoscale Cluster and MC/Service Guard Cluster.
• In depth hands on knowledge/experience with NFS, NIS, LDAP, Centrify, Redhat Satellite, KVM Virtualization, LDOM/OVM and HPE & Sun-Oracle hardware.
• Well versed with Scripting and Automation (Ansible, Python, Bash).
• Knowledge and/or hands on working experience with emerging technologies – Cloud IaaS, Hadoop Big Data, Network/Security basics, Storage/Backup basics, HyperV/ESX basics.
• Excellent communication, interpersonal and logical skills.
• Customer service oriented and a strong team player.
• Ability to work under pressure and a commitment to solving issues.