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Head of Capital Markets IT

Vacancy details

General information


About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment banking arm of Crédit Agricole Group, the 10th largest banking group worldwide in terms of balance sheet size (The Banker, July 2022).
8,600 employees in more than 30 countries across Europe, the Americas, Asia-Pacific, the Middle-East and North Africa, support the Bank's clients, meeting their financial needs throughout the world.
Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital market activities, investment banking, structured finance, commercial banking and international trade.
The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.

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Job description

Business type

Types of Jobs - Information systems / IT Project management

Job title

Head of Capital Markets IT

Contract type

Permanent Contract

Job summary

Key Responsibilities

Management of the IT domain related to the Capital Market area (Broker dealer, Credit, IRD, Treasury, e-commerce, etc); this includes management of the team/services in charge of:

·Defining IT strategy, cost reduction through simplification, and improvement or efficiencies

·Manage the budget of the domain: actual / forecast as well as ensure that budget is put into good use

·Application developments where development are either in house or through 3rd party vendors

·Applications support for end users or related to infrastructure activities. Include coordination with external vendors

·Act as Project manager and business analyst

·Oversees the operations with Genpact and FIS

In this role, must:


§Assign personnel/services to the various projects, direct their activities and ensure adequate project reporting

§Define strategy for its own domain (target operating model, technology…) and present it to the CIO. Execute when the approval is obtained

§Coordination with teams on-shore/off-shore, third parties or Head Office for major projects

§Manage the department budget related to the Project and Business as usual (Budget estimates and follow-up) and ensures that budget and resources are put to good use

§Provide input to general architecture - including hardware, network, tools, software, etc

§Consult with and advise other departments on systems and procedures

§Develop good relations with the business; follow relationship with third parties, manage / assist members

§Actively work on continuously improving the environment and bring efficiencies to either improve quality, time to deliver or reduce cost

§Ensure integrity of all systems - including out of hours support (24/7), where required

§Supervise installation of accepted proposals and integrate the new services into existing systems in conjunction with the department managers and personnel affected; explain the new systems and interpret computer output

§Direct research on internally developed systems or third-party customized systems

§Conduct feasibility studies, systems design and make recommendations on the appropriate action to be taken

§Ensure the following processes are in place and efficiently executed: change management, incident management, problem management, knowledge management, demand management

§Exercise the duties of a manager with respect to supervision of all personnel within the group including staffing, training and development, performance appraisals, resolving personnel problems, recommending salary increases, promotions, and terminations. Reports such activities to the Head of GIT

§Ensure proper reporting of statuses and KPIs. Responsible for the ITSC commentaries

·Project management and business analysis expertise. In that capacity:

-Acting as Project Manager / PMO  on IT projects:
§   Project manager role on IT projects. This includes, when applicable, change management activities (including roles and responsibilities, 

Position location

Geographical area

America, United States Of America



Candidate criteria

Academic qualification / Speciality

§creation of service level agreements, review of current processes, definition of target processes and organization…); project scoping, planning and monitoring; define risk analysis on the different IT activities involved in the IT projects; organization of training as well as User Acceptance Testing
§Ensure adherence to the System Project Life Cycle (SPLC) and produces or assists in the production of key deliverables defined by the SPLC
§Organize working, project and steering committees


§Ensure that all system implementations meet US regulatory standards and are done in accordance with the Bank’s policies and procedures

-Acting as Business Analyst:

§Gather requirements and define specifications so development can be done

§Propose and design technology solutions and transform them into clear business and technical requirements

§Coordinate and assist with development teams to ensure proper implementation of business requirement in the information system

§Liaise with the business lines to understand strategies and interpret underlying business needs

§Utilize query tools to confirm data quality and investigate questions

§Organize and conduct functional testing on major projects or complex changes

·Oversight of the operations for the domain:

§Ensure Genpact and FIS teams meet deliverables for BAU and Change

§Guide and assist Genpact track lead/delivery lead technically and managerially, including monitoring of the capacity of the team

§Approve Change Requests and review incident; ensure adequacy of the action plan. For recurring incidents, ensure problem management is applied

§Ensure that the operations meet US regulatory standards and are done in accordance with the Bank’s policies and procedures

§Attends the daily debrief, project meeting, CRB, SLA review meeting as well as the weekly operational meeting

§Establishes and reviews Key Performance Indicators/Service Level Requirements defined to monitor the quality of service

Required skills

§Identify and elevate issues impacting the achievement of service delivery objectives and continually improve services

§Evaluate current procedures and processes for accomplishing department objectives and continuously design and implement improved practices

§Intervenes and/or escalates performance issues as appropriate to the CIO

·Overall Department Objectives including:

§Maintain and improve service quality

§Maintain and improve customer satisfaction (internal and external)

§Perform assigned responsibilities in a professional manner, and in accordance with company policy

§Timely reporting within the IT department’s time tracking system

§Timely reporting of incidents, outages, system errors and possible enhancements within the appointed system

§Maintain awareness of the regulatory markets and competitive environment

·Ensure successful execution of projects under the domain, including review, remediation, risk mitigation for delivery on time, with quality and within budget
·Ensure the respect of development procedures as per the internal system project life cycle procedures
·Ensure the respect of policies and procedures of the Bank, as well as regulatory requirements
·Ensure accuracy and expediency of any activity related to audits
·Oversees proper execution of BCP activities for the domain in scope when necessary
·Ensure adherence to LEAN Management processes implemented in NY, especially debrief and PSS
·Approves entitlement

·Deputy head of GIT

Technical skills required

·Promote GIT’s values and visions of “1 Team” across all functions and geographical locations

Management and Reporting

Supervision of 5 internal staff, consultants (depending on project portfolio)

Key Internal contacts

Any business line involved in projects, more specifically GMD, Finance, CMO

Key External contacts

Any external provider involved in projects such as Genpact, FIS, Mysis, as well as the Head Office


  • Support function for Capital Markets

  • Microsoft Office Suite, specifically Excel, Visio, Power Point, Word
  • Management
  • Soft skills:

    o    Strong written and verbal communication skills

    o    Good organizational skills with attention to detail

    o    Multi-tasking

    o    Ability to analyze and summaries information

    o    Ability to work autonomously

    o    Comfortable in working with multiple teams across locations with excellent inter-personal skills


    o    Organization, delegation, ability to provide technical guidance

    o    Knowledge of Capital Market products and processes

  • Familiar with information systems functional and business processes


  • Project management
  • ITIL Foundation
  • Series 27 – Financials and Operations principal

  • Experience in outsourcing model and supervising a team on shore and off shore

  • Past experience with business continuity (Disaster Recovery)