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Graduate Technology Associate Programme - Support Analyst - CMI - Intake JUL 22


Vacancy details

General information

Entity

About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment banking arm of Crédit Agricole Group, the 10th largest banking group worldwide in terms of balance sheet size (The Banker, July 2022).
8,600 employees in more than 30 countries across Europe, the Americas, Asia-Pacific, the Middle-East and North Africa, support the Bank's clients, meeting their financial needs throughout the world.
Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital market activities, investment banking, structured finance, commercial banking and international trade.
The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.


For more information, please visit www.ca-cib.com

Twitter: https://twitter.com/ca_cib
LinkedIn: https://www.linkedin.com/company/credit-agricole-cib/
  

Reference

2022-67106  

Update date

25/09/2022

Job description

Business type

Types of Jobs - Information systems / IT Project management

Job title

Graduate Technology Associate Programme - Support Analyst - CMI - Intake JUL 22

Contract type

Fixed-Term Contract

Term (in months)

24

Expected start date

19/07/2022

Management position

No

Job summary

Credit Agricole Corporate & Investment Bank (“Credit Agricole CIB”) Graduate Technology Associate Programme is an exciting career gateway into the financial services sector. We are seeking highly motivated graduates and aspiring tech-innovators to offer an accelerated induction experience and fast-tracked career in the banking industry. 

Capital Markets IT Department (CMI)

The team is responsible for the development and maintenance of Capital Market applications used by worldwide users. "Run the bank" is the first mission of our CMI team.

Our agile IT professionals work tirelessly to ensure that daily business operations are timely executed and key activities are delivered within quality standards. We use ITIL & Lean methodologies customized to the Bank’s specificities to ensure consistent continuous improvement & accurate data flow across our systems.

The team is connected by intertwining cultures of diverse backgrounds, boasting a team of Finance & Tech change-makers-consisting of tech leads, project managers, business users, infrastructure engineer & system managers from all walks of life.

What We Offer

Our Graduate Program is a highly intensive 2-year program focused on:

· Building firm foundations within both Functional & Technical domains through a customized training program that covers concepts & best practices in Capital Market & Risk management

· Provide you a head start to accelerate your entry and progress into the investment banking career with challenging responsibilities & rewarding career head start early on

Main Responsibilities

As a Support Analyst within the team, you will be put in-charge of handling IT support activities, while ensuring the good execution of business processes.

Having to work with business users, software engineers & fellow counterparts in Paris, it is vital to uphold clear and effective communication to ensure accurate delivery of product solutions to business’ needs.

You will provide insights and recommendations based on your understanding of support knowledge in applications dealing with domains such as regulatory reporting like MIFID, SFTR,EMIR etc.

Scope of Work

· Understand the business environment of transaction reporting for pre & post trade & their related user business processes.

· Understand the key concepts and methods of support functions within Credit Agricole CIB.

· Control & maintain healthy environment for the applications within scope.

· Provide Support Level 1 & Level 2 support with adequate quality of service.

· Propose Continuous Improvements to better ensure Business Users operational efficiency

· Be in the forefront of communications with business users & any stakeholder involved.

Business User Support

· Interpret user requests & incidents,

· Identify solutions & potential unwanted effects.

· Use experience to resolve user requests & incidents.

· Tracks all incidents & problems encountered.

Change Support

Incident and Problem Management

Stakeholder Management

Position location

Geographical area

Asia, Singapore

City

Singapour

Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

• A Bachelor’s or Postgraduate degree from a recognized university.

Level of minimal experience

0-2 years

Experience

• Prior experience in Support Analyst role, working in an “Agile Delivery Environment”, awareness of software development procedures and/or knowledge of Support Methodologies,XML, DB, SQL queries and stored procedures query would be strong advantage.

Required skills

·         Exceptional analytical abilities, critical thinking and problem–solving aptitude, intellectual curiosity and interest in finding new ways to do things

·         Ability and willingness to learn and adopt new technologies,

·         Tenacious in sourcing information, attention to details, skills in confidentiality, discretion and judgement are vital.

·         A global mindset combined with strong written and verbal communication skills, and a drive for customer focus,

·         Self-starter with outstanding qualities such as leadership, resilience, adaptability, integrity, strong organizational skills and the ability to work well with a diverse group of people, as shown in your participation in varsity, extracurricular, social activities.

Technical skills required

·         Prior experience in Support Analyst role, working in an “Agile Delivery Environment”, awareness of software development procedures and/or knowledge of Support Methodologies,XML, DB, SQL queries and stored procedures query would be strong advantage.