Moteur de recherche d'offres d'emploi Crédit Agricole CIB

Commercial Banking(ACBS) Support Analyst – NY CBTS/CBI domain

Vacancy details

General information


About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment banking arm of Crédit Agricole Group, the 10th largest banking group worldwide in terms of balance sheet size (The Banker, July 2022).
8,600 employees in more than 30 countries across Europe, the Americas, Asia-Pacific, the Middle-East and North Africa, support the Bank's clients, meeting their financial needs throughout the world.
Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital market activities, investment banking, structured finance, commercial banking and international trade.
The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.

For more information, please visit




Update date


Job description

Business type

Types of Jobs - IT, Digital et Data

Job title

Commercial Banking(ACBS) Support Analyst – NY CBTS/CBI domain

Contract type

Permanent Contract

Management position


Job summary

The Corporate Banking and Transverse system domain within GIT New York organization is in charge of the IT projects, applications support & maintenance of the following domains: Finance, Counterparty & Credit Risk, Commercial banking (Front and back office), Payments and SWIFT messaging and related compliance applications, transverse applications, as well as non-business applications (IT for IT, Administration, HR ...).

The department is looking for a talented support specialist with a balance of technical knowledge and business acumen to partner with business groups and guide development teams to conceptualize, design and deliver new functional processes and to ensure daily support on Commercial banking domain (specifically on ACBS application)

On applications/business areas related to Commercial banking the support specialist applies creativity, business understanding, analytical processes, critical thinking, experience and project management to support the environment, document and guide the implementation of application solutions for. Support activities include assisting users with their questions on the application functionalities, data analysis and overall business processes.

The position is specifically related to the ACBS application.

Position location

Geographical area

America, United States Of America



Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

  • Strong cross-group collaboration and relationship management skills including coordinating with geographically dispersed teams to achieve deliverables
  • Strong skills in developing relationships and partnerships with key stakeholders

Level of minimal experience

3-5 years


Hands-on experience and knowledge in at least one of the following areas

·         Commercial banking (lending activity or trade Finance)

·         Credit Risk

·         Accounting and Financial reporting

Required skills

Support analyst on ACBS and its eco-system

  • Address user’s requests/questions on applications related to commercial banking domain (more specifically ACBS and upstream/downstream applications): requests analysis, coordination with development and technical support team, testing
  • Vendor contact for: BCP tests, connectivity, systems enhancements
  • Supervise system monitoring by the vendor
  • Incidents
  • Problem management and continuous improvement

Business analysis on ACBS and its ecosystem

  • Gather requirements and define specifications so development can be done.
  • Propose and design technology solutions and transform them into clear business and technical requirements.
  • Coordinate and assist with development teams to ensure proper implementation of business requirement in the information system.
  • Liaise with the business (Finance, Risk, Compliance,
  • Operations, and Commercial business lines) to understand strategies and interpret underlying business needs.
  • Utilize query tools to confirm data quality, conduct Data
  • Lineage and analysis
  • Organize and conduct functional testing on major projects or complex changes

All activities should be conducting in following context:

  • Ensure the respect of policies and procedures of the Bank, as well as regulatory requirements.
  • Ensure accuracy and expediency of any activity related to audits.
  • Ensure that all system implementations meet US regulatory standards and are done in accordance with the Bank’s policies

Technical skills required



 Technical Skills:

Data analysis, Databases (data structure , SQL queries, Microsoft Office Suite, specifically Excel, Visio, Power Point, Word


Soft Skills:

o    Good written and verbal communication skills

o    Good organizational skills with attention to detail

o    Multi-tasking

o    Ability to analyze and summaries information

o    Ability to work autonomously

o    Comfortable in working with multiple teams across locations with excellent inter-personal skills.