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Capital Market IT Run Specialist (Junior)

Vacancy details

General information


About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment banking arm of Crédit Agricole Group, the 10th largest banking group worldwide in terms of balance sheet size (The Banker, July 2022).
8,600 employees in more than 30 countries across Europe, the Americas, Asia-Pacific, the Middle-East and North Africa, support the Bank's clients, meeting their financial needs throughout the world.
Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital market activities, investment banking, structured finance, commercial banking and international trade.
The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.

For more information, please visit


By working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.   



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Job description

Business type

Types of Jobs - IT, Digital et Data

Job title

Capital Market IT Run Specialist (Junior)

Contract type

Fixed-Term Contract

Job summary

Main responsibilities


Application monitoring responsibilities

·         Define and implement in coordination with the build team the needed application monitoring

·         Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams

·         Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.

·         Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.



Incidents and Requests management (business users and others IT teams)

·         Provide level 1 and level 2 application support to the business users (trader, risk manager, market risk monitoring operator, back-office and middle-office analyst, market data administrator,…)

·         Analyze and manage incidents/problems/requests coming


Problem management and continuous improvement

·         Prepare and maintain knowledge base for each of the application in the scope of the team in coordination with the build team and the ops team

·         Collaborate with build team to assess the priority of the problem and follow-up the resolution, even contributing to the definition of long term solution.

·         Provide non-functional requirement to the build team to implement monitoring as code whenever available.


The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service.



Qualifications and Profile


Candidates should have 3+ years experience in support activity.

·         Candidates should have ITIL certification or willing to take study for it.

·         Exposure to Capital Markets applications (E.g. Summit, Kondor+, Murex…) is an advantage

·         Knowledge in Capital Market FO/BO environment is an advantage

·         Strong knowledge in XML, SQL, PL/SQL, MQ Series, CFT and Control-M.

·         Knowledge of monitoring solution (E.g ITRS Geneos)

·         Good knowledge Microsoft Office

·         Careful observance of standards and processes

·         Excellent communication and interpersonal skills

·         Strong analytical or troubleshooting skills

·         Ability to work well under pressure

·         Autonomous, self motivated and excellent team player

·         Strong perseverance and diligence towards attaining goals and effective time management

·         Self-starter and ambitious


Education & Work Experience:


·         Junior to Intermediate level (min. 3 years)

·         Master’s degree in relevant specialities


Shift Timings:


Person will have to work in shifts as support is requiring 24/6 Support.

(00:00~9:00) (7:00 ~16:00) (15:00 ~1:00next day)

Position location

Geographical area

Asia, Singapore



Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

Bachelor and above in relevant discipline

Level of minimal experience

3-5 years