General information
Entity
About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)
Crédit Agricole CIB is the corporate and investment banking arm of Crédit Agricole Group, the 10th largest banking group worldwide in terms of balance sheet size (The Banker, July 2022).
8,600 employees in more than 30 countries across Europe, the Americas, Asia-Pacific, the Middle-East and North Africa, support the Bank's clients, meeting their financial needs throughout the world.
Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital market activities, investment banking, structured finance, commercial banking and international trade.
The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.
For more information, please visit www.ca-cib.com
Twitter: https://twitter.com/ca_cib
LinkedIn: https://www.linkedin.com/company/credit-agricole-cib/
By working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.
Reference
2024-91990
Update date
28/08/2024
Job description
Business type
Types of Jobs - IT, Digital et Data
Job title
Analyst, IT User Support**
Contract type
Permanent Contract
Job summary
**This position will be under the Employee Referral Program in Hong Kong.
Summary
Provide technical support to end users.
Key Responsibilities
- Troubleshoot and problem solve PC related hardware, Printer and software issues and escalate support issues to 2nd level IT support or 3rd party vendors
- Provide installation and problem solving for computer related task such as network, systems, printers, IPT, software and hardware
- Provide dealerboard system support and daily office automation system support
- Perform IT helpdesk function by answering supports calls in a shift arrangement
- Follow-up on user purchase and services subscription request
- IT inventory, documentation and procedure update
- PC, LCD, printer internal relocation
- Internal video conference meeting setup and troubleshoot
Personal data provided by job applicants will be used strictly in accordance with the employer’s personal data policies, a copy of which will be provided immediately upon request.
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Position location
Geographical area
Asia, Hong Kong
City
HONG KONG
Candidate criteria
Minimal education level
Bachelor Degree / BSc Degree or equivalent
Academic qualification / Speciality
- Diploma or above in Computer Science or related disciplines
Level of minimal experience
0-2 years
Experience
- At least 2 years of working experience in technical support including network administration work and system operations
- Solid experience in Active Directory, DNS, MS Exchange & MS SQL
- Front office and Private Banking support experience will be advance
Required skills
- Proficient in market data systems and 3rd party system such as Reuters, Bloomberg, EBS, Etrali, etc.
- Able to communicate effectively to different levels of users. Able to work independently, and as a team
- Able to work on shift roster, on-call support, weekend and public holidays
Languages
Good command of spoken and written English, Mandarin and Cantonese
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