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Support Analyst

Vacancy details

General information


About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment banking arm of Crédit Agricole Group, the 10th largest banking group worldwide in terms of balance sheet size (The Banker, July 2022).
8,600 employees in more than 30 countries across Europe, the Americas, Asia-Pacific, the Middle-East and North Africa, support the Bank's clients, meeting their financial needs throughout the world.
Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital market activities, investment banking, structured finance, commercial banking and international trade.
The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.

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Job description

Business type

Types of Jobs - Information systems / IT Project management

Job title

Support Analyst

Contract type

Fixed-Term Contract

Term (in months)


Management position


Job summary

Summary of the position:

Responsible for 1st and 2nd level of application support under the scope of Global Support (GLS). To carry out his duties in accordance to Credit Agricole–CIB security policy and quality standards as well as other relevant standards.

Main responsibilities:

· Manage and provide 1st and 2nd level of application support (Mainly, TIPLUS)

· Manage trainings and improve/develop documentation/SOPs

Main duties details:

Manage and provide 1st and 2nd level of  application support

·        Manage and provide efficient 1st and 2nd level of application support.

·        Perform necessary analysis, troubleshoot or solve, and follow up incident, request, and problem raised by the customers and/or production in timely manner.

·        Escalate and follow up incident, request and problem to 3nd level support when needed as well as change request.

·        Perform health or regular check to ensure smooth running of application as well purging and archiving to achieve optimal performance.

·        Initiate and propose improvement when applicable on application performance as well as application monitoring and control.

·        Develop and maintain local development / modification.

·        Ensure application support activity conforming to existing procedures.

·        Perform pre & post health-checks after IT maintenance activities

·        Timely communication to stakeholders for priority incidents and also forecast the timeline (ETA)

·        Perform specific End Of Month ISIS batch follow-ups

Secondary duties:

-Serving as backup person for absent ISAP/BLI/CBI/GLS team member, when required.

-Other duties may be assigned.

Position location

Geographical area

Asia, Singapore



Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

Degree in related field

Level of minimal experience

3-5 years


•Strong organizational and communication skills
•Strong ability to analyze and summarize
•Self-sufficient and pro-active in sourcing information
•Strong sense of confidentiality

Required skills

The position requires a sound technical knowledge to ensure that the delivered solution answers the business' needs – enhancements, maintenance tasks and bug fixes intended for the cash management system serving Corporate Clients.

Technical skills required

•The position required sound knowledge of latest Java related technologies and frameworks for software development and maintenance.