General information
Entity
About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)
Crédit Agricole CIB is the corporate and investment banking arm of Credit Agricole Group, the 12th largest banking group worldwide in terms of tier 1 capital (The Banker, July 2020). Nearly 8,400 employees across Europe, the Americas, Asia-Pacific, the Middle East and Africa support the Bank's clients, meeting their financial needs throughout the world. Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital markets activities, investment banking, structured finance, commercial banking and international trade. The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.
For more information, please visit www.ca-cib.com
Twitter: https://twitter.com/ca_cib
LinkedIn: https://www.linkedin.com/company/credit-agricole-cib/
Reference
2021-54284
Publication date
16/02/2021
Job description
Business type
Types of Jobs - Information systems / IT Project management
Job title
Support Analyst
Contract type
Fixed-Term Contract
Term (in months)
12
Management position
No
Job summary
Summary of the position:
Responsible for 1st and 2nd level of application support under the scope of Global Support (GLS). To carry out his duties in accordance to Credit Agricole–CIB security policy and quality standards as well as other relevant standards.
Main responsibilities:
· Manage and provide 1st and 2nd level of application support (Mainly, TIPLUS)
· Manage trainings and improve/develop documentation/SOPs
Main duties details:
Manage and provide 1st and 2nd level of application support
· Manage and provide efficient 1st and 2nd level of application support.
· Perform necessary analysis, troubleshoot or solve, and follow up incident, request, and problem raised by the customers and/or production in timely manner.
· Escalate and follow up incident, request and problem to 3nd level support when needed as well as change request.
· Perform health or regular check to ensure smooth running of application as well purging and archiving to achieve optimal performance.
· Initiate and propose improvement when applicable on application performance as well as application monitoring and control.
· Develop and maintain local development / modification.
· Ensure application support activity conforming to existing procedures.
· Perform pre & post health-checks after IT maintenance activities
· Timely communication to stakeholders for priority incidents and also forecast the timeline (ETA)
· Perform specific End Of Month ISIS batch follow-ups
Secondary duties:
-Serving as backup person for absent ISAP/BLI/CBI/GLS team member, when required.
-Other duties may be assigned.
Position localisation
Geographical area
Asia, Singapore
City
Singapour
Candidate criteria
Minimal education level
Bachelor Degree / BSc Degree or equivalent
Academic qualification / Speciality
Degree in related field
Level of minimal experience
3-5 years
Experience
•Strong organizational and communication skills
•Strong ability to analyze and summarize
•Self-sufficient and pro-active in sourcing information
•Strong sense of confidentiality
Required skills
The position requires a sound technical knowledge to ensure that the delivered solution answers the business' needs – enhancements, maintenance tasks and bug fixes intended for the cash management system serving Corporate Clients.
Technical skills required
•The position required sound knowledge of latest Java related technologies and frameworks for software development and maintenance.