Credit Agricole-CIB – Information Systems Asia Pacific (ISAP),
Crédit Agricole Corporate and Investment Banking (Crédit Agricole-CIB) is the CIB arm of Crédit Agricole Group, world’s 12th largest bank by total assets.


Our Singapore center, Information Systems Asia Pacific (ISAP), is one of the 3 main IT Hubs for CA-CIB's worldwide business with over 800 IT staffs covering Production and Application Development activities. We work daily with international branches located in 33 countries by supporting their IT solutions and envisioning and developing the Bank’s futures information systems.
Within ISAP, the IT Production department (ITS) is in charge of IT Operations (RUN) for CACIB IT infrastructure in Paris, which is the main IT hub, and to a lower extent other geographies such as London and Singapore.

Department and mission overview

The department is responsible for supporting and developing Middleware usage for applications used by worldwide users.

We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technology challenges for IT production team in information system Asia Pacific, and IT center for both IT production and application development.

A technical expert that will leverage on automation and develop continuous delivery operations. Leverage on automation practices and tools to increase service value and develop continuous delivery operations.

Key Responsibilities

The specialist will be on boarded in the middleware team (22 members) and specifically to the GRID / SharePoint team (4 members). We manage the global production services and project management for the scope covering IBM Symphony / Tibco Datasynapse Grid and Mircosoft Sharepoint / Confluence.

• Global production service operations support in middleware technologies and platforms
• Accountable the overall service reliability, availability and stability of the technical scopes
• Provide technical expert support for managed workloads, including analyzing and resolving incidents, problem, service request and change process management
• Partner with the development, project and business teams to understand requirements and technical specifications to participate in project deliverables activities
• Drive through culture of continuous improvements for the production environment through automation or manual work and performance hygiene
• Technical analysis of production platforms to identify and remediate performance issues
  Work collaboratively in teams and develop meaningful relationships to achieve common goals
• Engage in several DevOps disciplines, namely CI/CD, Continuous Test, Continuous Monitoring, and Continuous Compliance
• Operation and further development of middleware platforms and the associated interfaces
• Development of self-service interfaces and their workflows
  Exercise specialist responsibility in strategic projects and initiatives

Bachelor Degree and above in relevant experience

• Minimum Bachelors in Computer Science / Information Technology / Computer Engineering or equivalent
• Minimum 8 years of experience in the following technical platforms:

1. Operating Systems: Linux, Unix and/or Windows
2. Middleware Technologies: IBM Symphony/Tico Datasnapse
3. Monitoring and Data analytics tools:Nagios, MF OMI, ServiceNow, Geneos
4. Scripting tools: Ansible, Unix Shell, Phyton, PowerShell

• Good understanding of ITIL Service Management framework such as Incident, Problem, and Change processes
• Experience in one or more of the following technical platforms:

1. Docker/Kubernetes, Elastic Search, Rundeck, GIT

• Able to work on shift and with on-call support on rotation
• Excellent communication, interpersonal and logical skills
• Customer service oriented and a strong team player

Advantage if you have the following:

• DevOps tools & framework experience
• Experience working in the banking / financial institution