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L2 Infrastructure Support

Vacancy details

General information


About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment banking arm of Crédit Agricole Group, the 10th largest banking group worldwide in terms of balance sheet size (The Banker, July 2022).
8,600 employees in more than 30 countries across Europe, the Americas, Asia-Pacific, the Middle-East and North Africa, support the Bank's clients, meeting their financial needs throughout the world.
Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital market activities, investment banking, structured finance, commercial banking and international trade.
The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.

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Job description

Business type

Types of Jobs - Information systems / IT Project management

Job title

L2 Infrastructure Support

Contract type

Fixed-Term Contract

Term (in months)


Management position


Job summary


In a challenging and multicultural environment, we seek a L2 Infrastructure Support staff to join our production support team.

Mission: L2 Infrastructure Support is responsible for ensuring the run of the technical components in their perimeter.

They will work on requests, changes and incidents based on clients’ tickets, using the documentation and procedures from the perimeter.

They is expected to work on on-call support out of business hours, based on rotations defined within the team as well as to participate in planned activities during few week-ends.

Main responsibilities

-          You will mainly be responsible for:

•          Performing all run activities in respect of CA-CIB process, ensuring :

–         SLA and priorities are respected

–         Appropriate reaction, in line with the severity of an incident or escalation.

–         CA-CIB process are dully followed (change, incident, problem management).

–         Troubleshooting is performed and a full root cause analysis is performed to understand the origin of an issue

•          Handling escalation on actions from Production Engineers Level 1 (incident, request, change)

–         Escalates to your Service Manager when needed

–         Collaborate between various teams

•          Continuous improvement of service

–         Propose improvement and solution to reduce repetitive tasks

•          Managing knowledge within the teammore

–         Share the knowledge with other team members

–         Liaise with other teams to acquire more knowledge

–         Controls that Knowledge database is regularly updated

•          Driving the more complex operations & ensures they are well prepared (involvement on DRP test, WIP, etc…)

–         Act as global coordinator for these main events on occasional basis

–         Review of major change roadmaps

–         Ensure post checks are documented, performed and report is shared

As L2 Support Engineer, you will be expected to work in shifted time (shift timing and rotation policy depends on team organization).

Position location

Geographical area

Asia, Singapore



Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

Related education

Level of minimal experience

3-5 years


The position requires a minimum of 3 years of relevant experiences in infrastructure support or development role.

Required skills

-No functional skills required. Experience in a banking environment is a plus.
-ITIL fundations
-Language : English fluent
-Proactive mindset
-Flexibility and commitment

Technical skills required

-Theoretical and hands-on knowledge of the core technologies in the scope of the team
-Overall understanding of IT infrastructure environment with strong fundamentals on most core technologies (Unix, Windows, Network, Database, Storage and Backup, Web Servers)
-Knowledge and experience with automation tools and frameworks would be a plus