Team and Position
We are seeking a talented Support Analyst to join our dynamic Capital Market IT (CMI) department to prepare the release of the application.

CMI involves technology solutions and systems used in financial markets for trading, investment, and related activities. This includes electronic trading platforms, risk management systems, market risk, counterparty risk, algorithmic trading, data analytics, and Regulatory measures. The use of advanced technologies like API’s, artificial intelligence and cloud solutions are also becoming increasingly prevalent in capital markets to enhance efficiency and decision-making processes.

We are starting the decommissioning of our Kondor Plus trading platform for our Treasury business to transfer this activity to our main front office target platform (Orchestrade or OT). Orchestrade is already implemented for a large list of assets and business lines.

The DeKOT project (decommissioning of Kondor+ to migrate into Orchestrade) will migrate our worldwide cross asset treasury platform (all products) booked in several instances of Kondor Plus. We have created a team in Singapore to take in charge some part of the project (e.g. In-bound and out-bound flows of the platform for various systems or modules, API…). Performance and latency of those interfaces will be key for the success of the project.

With strong interactions with our Paris Head office team, the support analyst would work with the first BA team members and development team based in Asia in Singapore, our IT treasury team, businessstakeholders in the region and our head office teams. The team will be fully allocated to this project and will be part of a multi sites project team.

As a Support Analyst and business analyst in the pre migration phase, you will play a crucial role in bridging the gap between business user needs and technical solutions. You will work closely with stakeholders from both your IT Division and aligned treasury business line to define, document, and translate business requirements into actionable software specifications. You will be a key advocate for business value, ensuring that our software solutions meet the needs of our users and contribute to the overall success of our operations.

As a Support specialist, you will be immersed in real life production systems, that shape and devise the future of capital markets IT. Unleash your creativity, collaborate with industry leaders, and drive innovation that sets new standards. This is your chance to be a catalyst for change and make your mark in the dynamic world of capital markets. You will have the support and guidance of identified subject matter experts, dedicated communities, as well as established leaders.

When the system will be used on production you will be working on Treasury/ALM applications and taking care of day-to-day BAU operations (L1/L2) of multiple apps. Y

Main Responsibilities

•Provide functional and technical expertise on treasury system and other in-house bank applications.

•Requests management (users and others IT teams)

•Operations management

•Application monitoring

•Incident Management

•Problem Management

•Contribute to continuous improvement initiatives.

•Must be able to mentor new/junior resources, impart knowledge and collaborate effectively within TSY and whole CMI.

•Self-motivated and starter with demonstrated ability to lead initiatives explore latest market standards and tools to gain time and cost efficiency.

•Flexibility to accept additional responsibilities and be able to multi-task.

•The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service.

•Business analyst under the supervision of senior Business analyst during the deployment phase

•Must be flexible to participate in post business hours activities such as but not limited to overnight on-calls, weekend interventions, DRP, releases and other application activities that can be performed only outside the business duration/weekends.

Bachelor and above in relevant discipline. 

Key Skills
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Candidates should have 5-7 years of experience in Production Support of financial systems.
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Master’s degree or Bachelor’s degree in Computer Science, Software Engineering, or related field.
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Strong knowledge on treasury application for 3+ years or 3+ years of experience in IT Support for another Capital Markets applications
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Candidates should have ITIL certification/knowledge.
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Knowledge of major market regulatory body’s rules is an advantage
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Exposure to Capital Markets applications (E.g. Summit, Kondor+, Murex, Calypso…) is an advantage
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Should be able to do SLA & KPI management, Client communication & interaction
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Predictive analysis, consulting, escalation management
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Risk analysis and project execution
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Knowledge in Capital Market FO/BO environment is an advantage
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Strong knowledge in Configuration Management
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Knowledge in XML, SQL, PL/SQL, Shell Scripting, MQ Series, CFT and Control-M.
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Knowledge of monitoring solution like ITRS Geneos is an advantage
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Good knowledge of Microsoft Office
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Careful observance of standards and processes
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Excellent communication and interpersonal skills
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Strong analytical or troubleshooting skills
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Ability to work well under pressure
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Autonomous, self-motivated and excellent team player
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Strong perseverance and diligence towards attaining goals and effective time management
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Self-starter and ambitious

Other Professional Skills and Mindset
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Strong passion for production support and resiliency.
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Appetite to follow technology trend and participate to communities.
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Eagerness to learn and adapt in a dynamic software development environment.
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Excellent problem-solving and analytical skills.
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Effective communication skills and ability to work collaboratively in a team.
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Excellent Aptitude, Curious to learn
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Eagerness to learn and adapt to new technologies.
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Passion for sharing expertise and grow team members’ skills.