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Graduate Technology Associate Programme - Support Analyst - Risk & Finance IT - Intake JUN/JUL 2021

Vacancy details

General information


About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment banking arm of Credit Agricole Group, the 12th largest banking group worldwide in terms of tier 1 capital (The Banker, July 2020). Nearly 8,400 employees across Europe, the Americas, Asia-Pacific, the Middle East and Africa support the Bank's clients, meeting their financial needs throughout the world. Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital markets activities, investment banking, structured finance, commercial banking and international trade. The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.

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Publication date


Job description

Business type

Types of Jobs - Information systems / IT Project management

Job title

Graduate Technology Associate Programme - Support Analyst - Risk & Finance IT - Intake JUN/JUL 2021

Contract type

Fixed-Term Contract

Term (in months)


Expected start date


Management position


Job summary

Crédit Agricole Corporate & Investment Bank (“CA-CIB”) Graduate Technology Associate Programme is an exciting career gateway into the financial services sector. We are seeking highly motivated graduates and aspiring tech-innovators to offer an accelerated induction experience and fast-tracked career in the banking industry.

Main Responsibilities

The Risk and Finance IT (RFI) department is responsible for the development and maintenance of Compliance, Referentials, Counterparty/Credit Risks and Finance applications used by worldwide users.

As a Support Analyst within the RFI team, you will be put in-charge of handling IT support activities, while ensuring the good execution of business processes.

Having to work with business users, software engineers and fellow counterparts in Crédit Agricole CIB Paris, it is vital to uphold clear and effective communication to ensure accurate delivery of product solutions to business’ needs.

You will provide insights and recommendations based on your understanding of support knowledge in applications dealing with domains such as Credit & Counterparty Risk, Compliance and Client Onboarding / KYC.

Scope of Work

· Understand the business environment of Credit and Counterparty Risks, Compliance and Client Onboarding/KYC and their related user business processes.

· Understand the key concepts and methods of support functions within Crédit Agricole CIB.

· Control and maintain healthy environment for the applications within scope.

· Provide Support Level 1 and Level 2 support with adequate quality of service.

· Propose Continuous Improvements to better ensure Business Users operational efficiency

· Be in the forefront of communications with business users and any stakeholder involved.

Business User Support

· Interpret user requests and incidents,

· Identify solutions and potential unwanted effects.

· Use experience to resolve user requests and incidents.

· Tracks all incidents and problems encountered.

Change Support

· Take note of the releases and knows how to find the necessary information concerning its deliveries / evolutions.

· Manage the day-to-day operational requirements, avoiding service disruptions and meeting the defined/agreed SLA's.

Incident and Problem Management

· Resolve incidents and problems by minimizing downtime, using expert knowledge to identify or prevent failures when needed.

· Propose sustainable and transposable solutions.

Information and Knowledge Management

· Complete the knowledge base and is able to communicate with Crédit Agricole CIB tools.

· Establish a predefined information structure for the use and dissemination of consistent and up-to-date information.

Stakeholder management

· Through regular communication, establishes and maintains constructive relationships with stakeholders (business lines, customers, suppliers, contributors) and ensures that their needs are taken into account and respects the IT principles.

Position localisation

Geographical area

Asia, Singapore



Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

• A Bachelor's or Postgraduate degree from a recognized university.

Level of minimal experience

0-2 years


• Prior experience in Support Analyst role, working in an “Agile Delivery Environment”, awareness of software development procedures and/or knowledge of Support Methodologies, DB, SQL queries and stored procedures query would be strong advantage.

Required skills

·         Exceptional analytical abilities, critical thinking and problem–solving aptitude, intellectual curiosity and interest in finding new ways to do things

·         Ability and willingness to learn and adopt new technologies,

·         Tenacious in sourcing information, attention to details, skills in confidentiality, discretion and judgement are vital.

·         A global mindset combined with strong written and verbal communication skills, and a drive for customer focus,

·         Self-starter with outstanding qualities such as leadership, resilience, adaptability, integrity, strong organizational skills and the ability to work well with a diverse group of people, as shown in your participation in varsity, extracurricular, social activities.