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Moteur de recherche d'offres d'emploi Crédit Agricole CIB

EXPERT – Unified Communication Services, Messaging Services


Vacancy details

General information

Entity

Crédit Agricole CIB is the corporate and investment banking arm of Credit Agricole Group, the 12th largest banking group worldwide in terms of tier 1 capital (The Banker, July 2019). Nearly 8,400 employees across Europe, the Americas, Asia-Pacific, the Middle East and North Africa support the Bank's clients, meeting their financial needs throughout the world. Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital markets activities, investment banking, structured finance, commercial banking and international trade. The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.

For more information, please visit www.ca-cib.com

Twitter: https://twitter.com/ca_cib
LinkedIn: https://www.linkedin.com/company/credit-agricole-cib/
  

Reference

2020-49210  

Publication date

24/06/2020

Job description

Business type

Types of Jobs - Information systems / IT Project management

Contract type

Permanent Contract

Job summary

Job summary

He/She will be a technical expert for all Messaging Services in CA-CIB. Provide support and act as the last level of escalation point for all production support activities within Messaging RUN team in Singapore. He/She is accountable for the overall health and stability of the technical solutions within his scope.  He/She has to effectively work with technical peer such as architect, regional experts and project teams on technology road map and projects.

Job detailed description

An Expert has a wide spectrum of responsibilities and actions.

As the expert of his/her team, he/she:

  • assigns the technical tasks and manages delegation for technical issues,
  • animates the team to encourage collaboration and sharing of practices,
  • has a role in supporting technical skill development,
  • participates in recruitment process for the team
  • manage service improvements for all Messaging  Services
  • provide technical trainings and support
  • responsible for providing technical direction, proactive and reactive support services
  • focus on automation and optimum use of the team to improve efficiency,
  • drive and deliver root cause for any high severity issue

As the manager of his/her scope of activity, he/she:

  • Meets clients on a regular basis to discuss improvement plans, action plans, evolving threats and changing risks, and provide feedback
  • The service includes, but is not limited to, incident management (fault investigation, resolution escalations of all monitoring alerts and user initiated problem calls/tickets) and request management, but also global projects, participation in global Infra events
  • Own and drive problem management
  • ensures an activity is performed in compliance
  • focus and ensure to bring in more projects and work on projects for CA-CIB,
  • act as a technical bridge between Paris and ISAP,
  • ensures documentations are reviewed and approved on time,
  • implements cross-functions activities including continuous improvement initiatives

As an experienced professional in Unified Communication Services, he/she:

  • supports his/her team during diagnosis when technical issues rise
  • manage L3 activities

As the first point of contact for the Service Provider, he/she:

  • manages the daily relationship with the Service Provider and escalates when needed

As the first point of contact for Clients, he/she:

  • manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality

As a member of ISAP/ITS, he/she:

  • facilitates collaboration and spread of information from and to the team,
  • participates to the department’s activities including brainstorming, team building and other team or transversal actions,
  • contributes to ISAP/ITS global branding and communication
  • focus on automation and optimum use of the team to improve efficiency

Working hours will match Europe business hours - 2pm to 11pm SGT
 

Position localisation

Geographical area

Asia, Singapore

City

Singapour

Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

• Must be a bachelors/engineering graduate

Level of minimal experience

6-10 years

Experience

• Minimum 8-10 years of experience in managing messaging environment with about 3-5 years of experience in financial institutes

Required skills

• Excellent communication, interpersonal and logical skills
• Customer service oriented
• Team player

Technical skills required

• Blackberry Work
• Microsoft Exchange Server 2010 certified (or above)
• Microsoft Certified IT Professional Enterprise Messaging Administrator
• In depth hands on knowledge/experience on Windows technology, Lotus Notes, Skype/Lync and IronPort or any email gateway technologies.

Languages

English, French