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Digital Excellence Center - Support Analyst

Vacancy details

General information


About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment banking arm of Crédit Agricole Group, the 10th largest banking group worldwide in terms of balance sheet size (The Banker, July 2022).
8,600 employees in more than 30 countries across Europe, the Americas, Asia-Pacific, the Middle-East and North Africa, support the Bank's clients, meeting their financial needs throughout the world.
Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital market activities, investment banking, structured finance, commercial banking and international trade.
The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.

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By working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.   



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Job description

Business type

Types of Jobs - IT, Digital et Data

Job title

Digital Excellence Center - Support Analyst

Contract type

Fixed-Term Contract

Job summary


In a challenging and multicultural environment, we seek a Support Analyst to join our ISAP/GIT/DEC – Digital Excellence Center.
The ideal candidate should possess a strong background in IT support, excellent problem-solving skills, and a proactive attitude. The candidate should exibit good verbal and writing communication skills for efficient and smooth interatin with other team members in both Singapore and Paris hubs. In addition, need to have interest in learning new technologies and software factory tools supported by the team such as datawarehouse, AI, DevOps tools, etc.

The position requires autonomy and reliability in performing duties while maintaining good communication with the rest of the Global IT ecosystem as well as the ability to work on multiple projects concurrently.

Qualifications and Profile

Education Bachelor or better – Computer Science or related field, couped with relevant industry certification, will be advange.

This position requires a minimum of 2+ years of experience in supporting or developing application.

Main responsibilities:

-       Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.
-       Communication with end-users via phone, chat, email, and/or a support ticketing.
-       Analyze and manage incidents/problems/requests coming from users.
-       Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.
-       Readressing the issue towards L3 application or infrastructure teams.
-       Supervise and monitor daily and monthly jobs.
-       Handle user request by working closely with project, infrastructure and production teams
-       Process and issue daily, weekly and monthly reporting on data and tickets
-       Able to work in shifting schedules (ASIA and EMEA)


-       Possesses strong analytical, logical and problem solving skills
-       Technical background (basic/intermediate knowledge of databases, application servers and programming languages)
-       Excelent communication skills in English, both written and verbal, with the ability to convey technical concemts to non-technical users.
-       Possesses strong written and verbal communication skills in English.
-       Strong perseverance, diligence towards attaining goals and effective time management
-       Self-motivated, flexible and an excellent team player 
-       Understanding and respect of cultural diversity
-       Ability to multi-task and work independently with minimal supervision
-       Understand concepts of IT Production environment and deployment process

Nice to Have
-       Experience working in the financial industry or a similarly regulated environment.
-       Additional certification in ITIL, sybersecurity
-       Programing or scripting slikkls for automation purpose.

Supplementary Information

Other Professional Skills and Mind-set

-       Strong communication (written, and verbal) in English is a must.

-       Proactive style of working, organizational skills.

-       Strong analytical and problem solving skills.

-       Ability to multi-task and work independently with minimal supervision.

-       Team player mindset.

-       Understanding and respect of cultural diversity.

Position location

Geographical area

Asia, Singapore



Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

Degree and above in relevant discipline

Level of minimal experience

3-5 years