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Data / Business Analyst

Vacancy details

General information


About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment banking arm of Credit Agricole Group, the 12th largest banking group worldwide in terms of tier 1 capital (The Banker, July 2020). Nearly 8,400 employees across Europe, the Americas, Asia-Pacific, the Middle East and Africa support the Bank's clients, meeting their financial needs throughout the world. Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital markets activities, investment banking, structured finance, commercial banking and international trade. The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.

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Publication date


Job description

Business type

Types of Jobs - Compliance / Financial Security

Job title

Data / Business Analyst

Contract type

Fixed-Term Contract

Term (in months)


Management position


Job summary

The Data / Business Analyst is in charge of:

  • Performing business analysis on various innovation projects and process improvement
  • Building and producing reports, dashboards, KPI on KYC operations production and processes
  • Participating to Change Management activities

The position is part of the Innovation, Projects, Analytics and Support team (IPAS), reporting to the Head of IPAS and working closely with the Global Referential Management department (GRM) and Projects teams in Singapore and Paris.

GRM department in Singapore is responsible for the Know Your Customer (KYC) operations of the bank.

Main Responsibilities:

Business Analysis

  • Writing of Business Specifications
  • Definition of As-is and To-be processes
  • Animation & Participation to workshops with KYC SME business operators to identify requirements and draw processes
  • Functional support to development team during design, build and test phases
  • Preparation, Execution and follow-up of User Acceptance Test phases (test cases)
  • Support to development team for preparation of production releases
    Communication and coordination of business operator actions related to the project
  • Functional monitoring of production post go-live

Data analysis and reporting

  • Produce recurring reports, dashboards and KPI on KYC operation production
  • Handle spot requests on ad-hoc extractions
  • Use BI reporting tool
  • Enhance and optimize existing reporting tools (including automation if possible)
  • Create new reports, dashboards and KPI depending on needs
  • Maintain existing reports / tools to adapt to operational processes evolution

Change Management

  • Redaction / support of redaction / update of procedures and tutorials
  • Functional support to business teams in preparation of deployment
  • Guidance during trainings of users before roll-out

Project and continuous improvement

  • Develop initiatives and strategies to optimize and improve overall processes
  • Drive project and continuous improvement topics from end-to-end depending on the validated roadmap for each year (new tools implementation, process re-engineering, automation, production efficiency, data quality improvement)
  • Align with KYC operation objectives and management
  • Back-up for other team members


Position localisation

Geographical area

Asia, Singapore



Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

Bachelor's degree in relevant specialities

Level of minimal experience

0-2 years


•Business Analysis experience

Required skills

•Knowledge of Corporate/Investment Banking Middle-Office and Back-Office processes
•Knowledge of AML/KYC business
•Knowledge of Robotics Process Automation (RPA)
•Knowledge of BI tools
•Strong organizational skills
•Able to work autonomously with limited guidance
•Team player

Technical skills required

•MS Office, MS Visio, JIRA