Moteur de recherche d'offres d'emploi Crédit Agricole CIB

Capital Market IT Run Specialist(41749)

Vacancy details

General information


About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment banking arm of Credit Agricole Group, the 12th largest banking group worldwide in terms of tier 1 capital (The Banker, July 2021). Nearly 8,600 employees across Europe, the Americas, Asia-Pacific, the Middle East and Africa support the Bank's clients, meeting their financial needs throughout the world. Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital markets activities, investment banking, structured finance, commercial banking and international trade. The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.

For more information, please visit




Update date


Job description

Business type

Types of Jobs - Information systems / IT Project management

Job title

Capital Market IT Run Specialist(41749)

Contract type

Permanent Contract

Expected start date


Management position


Job summary

Main responsibilities

Application monitoring responsibilities

·         Define and implement in coordination with the build team the needed application monitoring

·         Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams

·         Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.

·         Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.

Incidents and Requests management (business users and others IT teams)

·         Provide level 1 and level 2 application support to the business users (trader, risk manager, market risk monitoring operator, back-office and middle-office analyst, market data administrator,…)

·         Analyze and manage incidents/problems/requests coming

Problem management and continuous improvement

·         Prepare and maintain knowledge base for each of the application in the scope of the team in coordination with the build team and the ops team

·         Collaborate with build team to assess the priority of the problem and follow-up the resolution, even contributing to the definition of long term solution.

·         Provide non-functional requirement to the build team to implement monitoring as code whenever available.



Qualifications and Profile

Candidates should have 12+ years experience in support activity.

·         Candidates should have ITIL certification.

·         Should be able to do

o   SLA & KPI management, client communication & interaction

o   Predictive analysis, consulting, escalation management

o   Risk analysis and project execution

·         Appetite for continuous improvement, out of the box solution and automation mindset

·         Strong knowledge in XML, SQL, PL/SQL, MQ Series, CFT and Control-M.

·         Knowledge of monitoring solution (E.g ITRS Geneos)

·         Excellent communication and interpersonal skills

·         Strong analytical and troubleshooting skills

·         Ability to work well under pressure

·         Autonomous, self motivated and excellent team player

·         Strong perseverance and diligence towards attaining goals and effective time management


·         General banking and finance understanding and knowledge

·         Understanding of trade life cycle, financial products (Treasury, FX, Bonds, Credit, IRD…)

·         Exposure to Capital Market FO/BO system (E.g. Summit, Kondor+, Murex…)

·         Experience in reconciliation system like Intellimatch


Education & Work Experience:


·         Senior level (min. 10 years)

·         Min Bachelor’s degree in relevant specialities


Shift Timings:

Person may be requested to work in shifts as support is requiring 24/6 Support.

(00:00~9:00) (7:00 ~16:00) (15:00 ~1:00next day)

Position location

Geographical area

Asia, Singapore



Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

Min Bachelor’s degree in relevant specialities

Level of minimal experience

6-10 years