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ITS Backup RUN Engineer

Vacancy details

General information


About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment banking arm of Credit Agricole Group, the 12th largest banking group worldwide in terms of tier 1 capital (The Banker, July 2021). Nearly 8,600 employees across Europe, the Americas, Asia-Pacific, the Middle East and Africa support the Bank's clients, meeting their financial needs throughout the world. Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital markets activities, investment banking, structured finance, commercial banking and international trade. The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.

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Job description

Business type

Types of Jobs - Information systems / IT Project management

Job title

ITS Backup RUN Engineer

Contract type

Permanent Contract

Job summary

Job summary

He/She will be a technical RUN expert for all Backup services & its related operations in CA-CIB. As such, he/she will provide support and act as the last level of escalation point for all production support activities within the Backup team in Singapore. He/She is accountable for the overall health and stability of the technical solutions within his scope. He/She has to work effectively with technical peers such as architects, peer experts and project teams on technology road maps and projects. He/She will have control over the scope of technical activities, develop best practices, manage knowledgebase and ensure the necessary trainings are imparted to the team wherever applicable.

Job detailed description

As an expert of his/her team, he/she:
• assigns technical tasks and manages delegation for technical issues,
• animates the team to encourage collaboration and sharing of best practices,
• has a role in supporting technical skills development and provides training when required.
• supports new technologies and leverages them to provide consistency of service across streams,
• manages service improvements for all Storage services supported throughout the organization,
• documents, reviews, maintains and shares relevant technical information to the team
• provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
• implements and develops improvements based on LEAN-CA-CIB best practices,
• focuses on automation and optimum use of the team to improve efficiency,
• drives and delivers root cause for any high severity issue,
• reviews technology changes to identify potential risks,
• is responsible for problem management and resolution.

As an experienced professional in Storage Services, he/she:

• supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
• is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
• engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects,
• facilitates transformation projects and suggest future directions for new areas of improvement and change,
• guarantees the production readiness and license to operate of new projects and solutions,
• is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role,
• actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations,
• actively assist in identifying the most technical skilled candidates for open roles,
• technically coach and develop partner resources to improve quality and productivity,
• defines the technical skillset required to support CA-CIB technologies.

Position location

Geographical area

Asia, Singapore



Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

• Must be a bachelors/engineering graduate

Level of minimal experience

6-10 years


• 8 – 10 years' work experience relevant to enterprise level Backup platforms in particular DELL/EMC Networker and HPE StoreOnce VTL environments. Hands-on knowledge in Data Domain will be advantageous.

• Working hours will be in rotating shifts and primarily to cover Europe business hours
• On-call support will be expected on a rotational basis on both weekdays and weekends

Required skills

• Excellent communication, interpersonal and logical skills.
• Customer service oriented and a strong team player.
• Ability to work under pressure and a commitment to solving issues.

Technical skills required

• Should be a subject matter expert in specific or relevant
o DELLEMC Networker.
o Backup Cloning and Replication.
o Backup Solutions for Disaster Recovery.
o VTL Appliance Operations.
• Experience supporting and troubleshooting medium to large scale, multi-site, enterprise Backup technology environments including Backup services for SAN/NAS.
• Experience on Backup storage capacity planning, performance analysis, monitoring, reporting.
• Very good experience in supporting and managing the replication and other copy services.
• Scripting skills/Automation knowledge to ease the operations.
• Knowledge on multiple operating systems like Windows, Linux and UNIX.
• Hands on experience of working on monitoring tools / management platforms.
• Good understanding of operational framework like ITIL/ITSM, operations process.
• Relevant certifications a must (either of DELLEMC or other relevant enterprise grade Backup solutions)


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