General information
Entity
About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)
Crédit Agricole CIB is the corporate and investment banking arm of Crédit Agricole Group, the 10th largest banking group worldwide in terms of balance sheet size (The Banker, July 2022).
8,600 employees in more than 30 countries across Europe, the Americas, Asia-Pacific, the Middle-East and North Africa, support the Bank's clients, meeting their financial needs throughout the world.
Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital market activities, investment banking, structured finance, commercial banking and international trade.
The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.
By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offersare open to persons with disabilities.
For more information, please visit www.ca-cib.com
Twitter: https://twitter.com/ca_cib
LinkedIn: https://www.linkedin.com/company/credit-agricole-cib/
By working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.
Reference
2025-100875
Update date
02/06/2025
Job description
Business type
Types of Jobs - IT, Digital et Data
Job title
Control Tower Team Lead
Contract type
Permanent Contract
Management position
Yes
Job summary
We are seeking an experienced and dynamic IT Control Tower Team Lead to oversee our IT incident and change management processes for the Americas region. This role combines deep technical knowledge of ITIL processes with strong leadership skills to ensure the efficiency, reliability, and continuous improvement of our IT services. The IT Control Tower Team Lead will drive operational excellence, lead incident and change management, mentor team members, and collaborate with IT teams to align our processes with organizational goals.
Key Responsibilities:
· Lead the Control Tower team for the Americas region
· Manage IT Production Incidents
· Prepare Postmortems
· Serve as change control manager
· Oversee problem management processes
· Work with ITIL processes
· Implement and maintain IT control processes along with process improvement
· Manage and develop a team of IT professionals
· Collaborate with regional and global IT teams and stakeholders
· Create and deliver reports, KPIs, and presentations
· Foster collaboration across teams and departments
Position location
Geographical area
America, Canada
City
MONTREAL
Candidate criteria
Minimal education level
Bachelor Degree / BSc Degree or equivalent
Level of minimal experience
6-10 years
Experience
· Experience in incident management, change management, and problem management
· Experience with change advisory boards (CABs) and change implementation
· Experience with IT service management tools, knowledge of ServiceNow a plus
Required skills
· Strong knowledge of ITIL framework and processes
· Proven track record in implementing and improving ITIL processes
· Demonstrated skills in root cause analysis and problem resolution
· Excellent communication, analytical, and problem-solving skills
· Ability to work in a fast-paced, 24/7 operational environment
· Proven ability to lead, motivate, and develop staff
· Proficiency in creating reports and delivering presentations
· Strong collaboration and interpersonal skills
· Verbal and written communication skills in English and French required (You will need to service Anglophone clients and work with Anglophone colleagues)
Languages
English, French
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