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ISAP/ITS Service Manager - Network/Security (60243)

Vacancy details

General information


About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment banking arm of Crédit Agricole Group, the 10th largest banking group worldwide in terms of balance sheet size (The Banker, July 2022).
8,600 employees in more than 30 countries across Europe, the Americas, Asia-Pacific, the Middle-East and North Africa, support the Bank's clients, meeting their financial needs throughout the world.
Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital market activities, investment banking, structured finance, commercial banking and international trade.
The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.

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By working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.   



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Job description

Business type

Types of Jobs - IT, Digital et Data

Job title

ISAP/ITS Service Manager - Network/Security (60243)

Contract type

Permanent Contract

Job summary

Job summary

The Service Manager for Network Security Operations will be responsible the operations of  all Network/Security services in CACIB. As such, he/she is accountable for his team to operate and deliver a good level of RUN services to stakeholders and partners, and for the technology expertise in his scope. He will provide support and act as the first level of escalation point for all production support activities within the Network/Security team in Singapore.  He is accountable for the overall health and stability of technical solutions with in his scope. He has to effectively work with peers such as service managers of other towers and project team/managers on technology road maps and projects. He will have control over the scope of technical activities, develop best practices, knowledge management , and ensure necessary training are imparted to the team wherever applicable. He also responsible for the telco services used by CACIB from different vendors to ensure the service availability and also to engage respective vendors in ensuring the service level agreements.

Job detailed description

As  Service manager for  of Network Security  he /she:

Ensures the IT production activities in his/her perimeter are rightly performed by his team complying with defined norms  ,standards, processes, and procedures.
Is responsible to meet the KPI for Incident. Request, Change , Problem , tasks
Is responsible for Audit, regulatory compliance checks , permanent control in his perimeter.
Review existing design and architecture and identify the risks and challenges..
Review best practices and implement. Support new technologies and leverages them to provide consistency of service across streams,
manage service improvements for all Network/Security services supported throughout the organization, [TR1] 
documents, reviews, maintains and shares relevant technical information to the team
provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
Develops improvements in network security operations and automation.
focuses on automation and optimum use of the team to improve efficiency,
Reviews technology changes to identify potential risks,
Review the recommendation from IGE/Auditors and help RUN team to implement adequate controls.       
engages Service managers, Architect and project teams on technology roadmap and projects,
facilitates transformation projects and suggest future directions for new areas of improvement and change,
facilitates collaboration and spread of information from and to the team,
actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations,

Supplementary Information

Job specific environment and/or organization


  • Fluent in written and spoken English
  • Working hours will primarily match Europe business hours - 2pm to 11pm SGT
  • Support will be provided on weekends as needed .  


Position location

Geographical area

Asia, Singapore



Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

Degree and above in relevant discipline

Level of minimal experience

11 years and more


Candidate profile


Mandatory track record

  • Minimum 15-20 years of experience in managing Network/Security environment with about 8+ years of experience in financial institutes
    Must be a bachelors’/engineering graduate
  • Subject matter expert on technologies such as Cisco, Arista and Juniper Network Equipment, Firewalls and IDS System
  • In depth knowledge/experience on Network/Security Technologies supporting LAN/MAN/WAN and good knowledge of HPOmi, HPNNM and other Network/Security Toolsets
  • Excellent communication, interpersonal and logical skills
  • Customer service oriented