Client service and Quality performance
o Ensure the provision of efficient, timely and error free processing services
o Acting as escalation point for internal clients, or any operational teams’ / support teams on
the resolution of issues,
o Provide professional direction/advice on all Cash Management Services related matters
within the company.
o Develop/create the Key Performance Indicators (KPIs), for performance monitoring and
quality measurement purposes pertaining to the platform Operations and monitor the
achievements on a periodic basis.
o Maintain a good rapport with all internal stakeholders to understand their needs and
proactively position the platform.
o Ensure the existence of adequate procedures and processes to enable timely identification
and resolution of instances of erroneous processing to avoid any financial or reputation
loss to the Client.

Secure Processes and Set up Controls
o Ensure the existence of adequate and robust processes and controls (automated/ manual)
to ensure compliance with applicable rules and regulations.
o Overseeing the operational performance, service quality and operational controls
environment of the platform in line with the SLA standards between CASPL and Paris,
o Developing, supervising and reporting KPIs and KRIs on periodic basis,
o Ensure adequate internal controls, policies exist pertaining to processing of transactions
conducted by the operations units/departments, in compliance with the applicable
regulations.
o Ensure reduction in processing errors by staff engaged in processing the related
transactions through a combination of system controls, supervisory review and established/
approved procedures.
o Monitor and assess the business operations by reviewing daily exception reports and
discussing significant matters with the heads of departments in order to ensure that the
Company is not exposed to any related risk and that its revenues are optimized.
o Review, validate and approve processes and procedures as per the incumbent’s delegated
authority.
o Ensure productivity control and efficiency measurements are in place. Continually review
related reports for monitoring and control of the same.

HR Management
o Perform managerial responsibilities that include:
o Managing the career of each employee under the incumbent’s direct supervision and
coordinating with them for their respective teams,
o Monitoring the employee performance,
o Providing adequate training and assistance,
o Talent promotion and managing employees’ career growth opportunities,
o Giving continuous feedback and support in order to optimize the team performance,
o Achieve and sustain high levels of employee engagement in the unit,
o Focus on empathy and team spirit.

Process Optimization and Future Evolution
o Identifying opportunities to improve operational efficiencies and processes,
o Managing projects and initiatives for CMS in India, particularly in transformation,
optimiza

Communication
Key Internal Contacts
TBS / FO / MO / BO / IT / Internal Control / AOP
Key External Contacts
Nostro correspondents
Systems Used
Internal
Outlook, MS Office, RAMSES, ISIS, Sideviewer, KEOPS / Webstore, CORONA, OMEGA, BLOFI, SAA,
KIWIS, SPART, OPTIM.net
External
SWIFT Alliance, Fircosoft

Master degree in Business Administration, or equivalent Professional qualification.

Previous employment in an international bank with exposure to Cash Management
processing.
o Minimum 10 years in a manager role within the banking industry.
o Previous experience of project-oriented role.
o Expert in all related aspects of the Cash Management business, encompassing Cash
Management products and services knowledge, complete understanding of the various
Cash Management regulations and wide understanding of the market practices.
o Knowledge of all aspects of operational risks monitoring.
o Prior experience in defining service level benchmarks and targets and their periodic
monitoring.
o A background in operation metrics and well-versed in operating procedures and process
maps.
o Experience of Dual Office, Hybrid or Full offshored activities supervision

Meticulous, organized and logical in approach to work/handling problems.
o Strong leadership and interpersonal/supervision skills.
o Build high performing team and drive higher levels of customer satisfaction.
o Well-developed strategic perspective and forward planning ability.
o Analytical and problem-solving skills coupled with decision making ability.
o Strong focus on transformation and continuous improvements.
o Ability to adapt quickly to a multinational environment.