Risk and Finance IT - Support Team Manager

Vacancy details

General information


About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment banking arm of Crédit Agricole Group, the 10th largest banking group worldwide in terms of balance sheet size (The Banker, July 2022).
8,600 employees in more than 30 countries across Europe, the Americas, Asia-Pacific, the Middle-East and North Africa, support the Bank's clients, meeting their financial needs throughout the world.
Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital market activities, investment banking, structured finance, commercial banking and international trade.
The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.

For more information, please visit www.ca-cib.com

Twitter: https://twitter.com/ca_cib
LinkedIn: https://www.linkedin.com/company/credit-agricole-cib/



Update date


Job description

Business type

Types of Jobs - IT, Digital et Data

Job title

Risk and Finance IT - Support Team Manager

Contract type

Permanent Contract

Management position


Job summary

Main responsibilities

Under the functional links to GIT/BLI/RCI and ISAP GIT/BLI/RFI Department hierarchical links, directs, coordinates and manages a team under ISAP GIT/BLI/RFI/RCS team in charge of support L1/L2, ensures that all the projects, activities and tasks under the team’s responsibility are performed within quality standards, on schedule and cost-effectively.

Provide Team Leadership

·         Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort

·         Motivate and inspire team members by setting a good example (role model) behavior consistent with words

·         Help develop team members; help resolve dysfunctional behavior

·         Strive for team consensus and win-win situation

·         Ensure discussions and decisions lead toward conclusion

·         Maintain healthy group dynamics

·         Ensure that the team members are equipped and trained effectively to participate in the team

·         Encourage creativity, risk-taking, and constant improvement

Recognize team member accomplishments and outstanding performance

Focus the Team on Customer Requirements

·         Build Roadmap Short-term, Long-term of his activity

·         Build KPI to monitor the performance of its activity

·         Coordinate with internal and external customers as necessary

·         Initiate sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel

Coordinate Team Logistics

·         Ensure deliverables are prepared in line with the requirements

·         Help keep the team focused and on track

·         Work with IT Managers to obtain necessary resources to support the team's requirements

·         Establish meeting times, places and agendas

Communicate team status, task accomplishment, and direction

·         Analyze status reporting of team activities against the program plan or schedule

·         Keep the Head of department and section informed of task accomplishment, issues and status

·         Serve as a focal point to communicate and resolve interface and integration issues with other teams and business partners

·         Escalate issues which cannot be resolved within the team

·         Provide guidance to the team based on management direction

Business - Delivery management

·         Reach agreement on plans for projects and services provided by the team

·         Ensure the projects, activities and tasks under the team’s responsibility are performed within quality standards, on schedule and cost-effectively

·         Manage budget and capacity allocation according to priorities communicated by functional manager

·          Ensure each solution developed by the team fulfills the client needs

Lean Management - Practices

·         Ensure an effective performance dialogue and meeting cascade are in place, facilitating team performance improvement and the escalation of problems

Position location

Geographical area

Asia, Singapore



Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

-Master or Bachelor's degree in relevant specialities

Level of minimal experience

6-10 years


- Candidates should have 8-12 years experience in Software Engineering activities.
- Strong organizational and communication skills in multi-cultural environment
- Strong analytical and problem solving skills in a challenging industry
- Willing to learn and innovate in a highly collaborative environment

Required skills

- Advanced understanding of risk & finance and investment banking concepts