Summary  

The VP – Operations PMO Coordinator will be responsible to work with the FTO/TBO Head of Operations within coordination and execution of departmental projects, audits and several other business requirements.

Key Responsibilities  

• New Product approval coordinator by ensuring all departments impacted within FTO & TBO are amenable to the changes (NAP) and not issues are identified.
•  
• BCP Coordinator – ensure all BCP testing events are managed and executed properly and timely.  Ensure all BCP documentation is completed and submitted as required.
•  
• Operational Incident Reporting – work with all members of FTO & TBO to coordinate and report to management any and all Operational Incidents and coordinating potential losses
•  
• Coordinate and document all Off Shore governance meetings. (i.e. – with Canada, Brazil, GELOP)
•  
• Coordinate, maintain and manage Service Level Agreements with our Off Shore counterparts
•  
• Project Management – work with FTO & TBO Operations team to ensure all current projects are tracked and completed in a timely manner.  Ensure all Test Scripts are executed and documented in a way consistent with management expectations.
•  
• Work within all operations teams and have a full understanding of all products and processes within FTO & TBO Operations units.
•  
• KRI/KPI Reporting – work with management to coordinate and report all KPI/KRI information as required to meet internal requirements.
•  
• Reconciliations – ensure proper management of reconciliation items by working with head of Control and Reconciliation unit and report issues to management.
•  
• Provide any support needed to each of the individual areas of FTO & TBO Operations.

Management and Reporting  

• Provide support to the Head of FTO/TBO Operations
• Positions Supervised:    None

Key Internal contacts   

• Control & Reconciliation team
• TBO Team
• BSG Team
• DGO Team
• Audit
• Various IT supports
• International Trade and Transaction Banking (ITB) Front and Middle Offices
• Compliance
• Finance

Key External contacts

• Clients, Auditors as required

Minimum of 15 years with knowledge of Loan Administration, Funds Transfer and Letters of Credit

Essential

• English language
• Team player
• Good presentation skills
• Good writing skills
• Good time management skills
• Good and constructive interaction with clients and colleagues

• Knowledge of Loan Administration

• Knowledge of LC Processing

• Knowledge of Payments Processing

• Knowledge of Client OFAC Screening

Desirable

• Capacity to develop others
• Capacity to delegate
• Capacity to cooperate / work across discipline
• Capacity to take on board the strategy of Credit Agricole CIB and participate in actions to deliver
• Knowledge of ACBS
• Knowledge of Trade Innovation 
• Knowledge of Montran (JGPS)
• Knowledge of Intellimatch 
• Knowledge of UCP 600/ISP 98/
• URDG 758