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Technical Support Engineer

Vacancy details

General information


About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment banking arm of Credit Agricole Group, the 12th largest banking group worldwide in terms of tier 1 capital (The Banker, July 2021). Nearly 8,600 employees across Europe, the Americas, Asia-Pacific, the Middle East and Africa support the Bank's clients, meeting their financial needs throughout the world. Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital markets activities, investment banking, structured finance, commercial banking and international trade. The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.

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Job description

Business type

Types of Jobs - Information systems / IT Project management

Job title

Technical Support Engineer

Contract type

Permanent Contract

Job summary

• Reporting to IT Infrastructure and Production Manager.
• Executing routine IT operation, such as monitoring and maintaining servers, network equipment, and environmental systems in the Server Room, such as air-condition, water leakage detector, fire control and EMS alarming systems.
• Providing end-user support: responding to users’ IT requests or issues, logging calls, resolving problems, following up or escalating to technical teams if needed.
• Communicating with technical teams of the parent Group (in Singapore, Hong Kong, Paris, London) and seek technical support or advices if needed.
• Installing, maintaining and administering servers and user equipment.
• Performing computer hardware and software testing, installation, maintenance.
• Maintaining and assisting users to operate office equipment, such as communication and conferencing systems, e.g. mobile devices, printers, fax machines, video conferencing, audio conferencing, projectors and presentation equipment.
• Ensuring security patches and antivirus software on workstations and servers are updated regularly.
• Occasionally working beyond normal business hours, weekends, or public holidays, e.g. scheduled or emergency maintenance.
• Maintaining up-to-date IT inventory records, such as PCs, laptops, screens, servers and network equipment, etc.
• Supporting Administration department to maintain office security systems, such as door access, CCTV, security alarms.
• Producing routine reports, such as internet usage statistics, printer usage, monthly statements.
• Assisting IT projects and ad hoc tasks, such as hardware or software migration, system implementation, user acceptance tests.
• Other tasks assigned by Head of IT, or Manager of IT Infrastructure & Production.

Position location

Geographical area

Asia, China



Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality


Level of minimal experience

6-10 years