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Moteur de recherche d'offres d'emploi Crédit Agricole CIB

Technical Support Engineer

Vacancy details

General information


About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment banking arm of Credit Agricole Group, the 12th largest banking group worldwide in terms of tier 1 capital (The Banker, July 2020). Nearly 8,400 employees across Europe, the Americas, Asia-Pacific, the Middle East and Africa support the Bank's clients, meeting their financial needs throughout the world. Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital markets activities, investment banking, structured finance, commercial banking and international trade. The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.

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Publication date


Job description

Business type

Types of Jobs - Information systems / IT Project management

Job title

Technical Support Engineer

Contract type

Permanent Contract

Job summary

  1. Report to Manager of IT Infrastructure and Production
  2. Responsible for IT support, such as provide support to end-users, log their calls, and resolve, follow up, or escalate their technical issues
  3. Communicate with support teams of the parent Group (in Singapore and Paris)
  4. Install, maintain and administer servers and user workstations
  5. Computer hardware and software testing, installation, maintenance and support
  6. Maintain and supporting office automation, communication and conferencing systems, e.g. mobile devices, printers, fax machines, video conferencing, audio conferencing, projectors and presentation equipment
  7. Responsible for routine IT operations, monitoring and maintenance, such as servers and network equipment
  8. Monitor and maintain environmental systems in the Server Room, such as air-condition, water leakage detector, fire control and EMS alarming systems
  9. Regular update security patches and antivirus software on workstations and servers
  10. Maintain an up-to-date inventory of IT fixed assets, including PC, laptop, screens, servers and network equipment.
  11. Maintain office security systems, such as door access, CCTV, security alarm
  12. Produce routine reports, such as internet usage statistics, printer usage, monthly statements
  13. Assist IT projects and ad hoc tasks, such as hardware or software migration, system implementation, user acceptance tests
  14. Occasionally work after office hours, weekends, or public holidays, e.g. scheduled or emergency system maintenance
  15. Other tasks assigned by Head of IT, or Manager of IT Infrastructure & Production

Position localisation

Geographical area

Asia, China



Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

Bachelor degree in IT or Computer Science

Level of minimal experience

3-5 years