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Moteur de recherche d'offres d'emploi Crédit Agricole CIB

Support Analyst


Vacancy details

General information

Entity

Crédit Agricole CIB is the corporate and investment banking arm of Credit Agricole Group, the 12th largest banking group worldwide in terms of tier 1 capital (The Banker, July 2019). Nearly 8,400 employees across Europe, the Americas, Asia-Pacific, the Middle East and North Africa support the Bank's clients, meeting their financial needs throughout the world. Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital markets activities, investment banking, structured finance, commercial banking and international trade. The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.

For more information, please visit www.ca-cib.com

Twitter: https://twitter.com/ca_cib
LinkedIn: https://www.linkedin.com/company/credit-agricole-cib/
  

Reference

2020-48184  

Publication date

27/04/2020

Job description

Business type

Types of Jobs - Information systems / IT Project management

Contract type

Fixed-Term Contract

Term (in months)

12

Management position

No

Job summary

Summary of the position:

Responsible for 1st and 2nd level of application support under the scope of Global Support (GLS). To carry out his duties in accordance to Credit Agricole–CIB security policy and quality standards as well as other relevant standards.
 
Main responsibilities:

  • Manage and provide 1st and 2nd level of application support (Mainly, ISIS, WEBSTORE/LORA, OLC & GPS – India Cash Management)
  • Manage trainings and improve/develop documentation/SOPs
     

Legal and Regular Responsibilities:

  • Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.
  • Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.

Main duties details:

Manage and provide 1st and 2nd level of  application support

  • Manage and provide efficient 1st and 2nd level of application support.
  • Perform necessary analysis, troubleshoot or solve, and follow up incident, request, and problem raised by the customers and/or production in timely manner.
  • Escalate and follow up incident, request and problem to 3nd level support when needed as well as change request.
  • Perform health or regular check to ensure smooth running of application as well purging and archiving to achieve optimal performance.
  • Initiate and propose improvement when applicable on application performance as well as application monitoring and control.
  • Develop and maintain local development / modification.
  • Ensure application support activity conforming to existing procedures.
  • Perform pre & post health-checks after IT maintenance activities
  • Timely communication to stakeholders for priority incidents and also forecast the timeline (ETA)
  • Perform specific End Of Month ISIS batch follow-ups

Secondary duties:

  • Serving as backup person for absent ISAP/BLI/CBI/GLS team member, when required.
  • Other duties may be assigned.

Position localisation

Geographical area

Asia, Singapore

City

Singapour

Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

Degree in related field

Level of minimal experience

3-5 years

Experience

•Strong organizational and communication skills
•Strong ability to analyze and summarize
•Self-sufficient and pro-active in sourcing information
•Strong sense of confidentiality

Technical skills required

•The position required sound knowledge of latest Java related technologies and frameworks for software development and maintenance.