Main responsibilities

Under the functional links to GIT/BLI/RCI/ and ISAP GIT/BLI/RFI Department hierarchical links, directs, coordinates and manages a team under ISAP GIT/BLI/RFI/CPI section in charge of software development and support L3. Ensures that all the projects, activities and tasks under the team’s responsibility are performed within quality standards, on schedule and cost-effectively.

Provide Team Leadership

·         Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort

·         Motivate and inspire team members by setting a good example (role model) behavior consistent with words

·         Help develop team members; help resolve dysfunctional behavior

·         Strive for team consensus and win-win situation

·         Ensure discussions and decisions lead toward conclusion

·         Maintain healthy group dynamics

·         Ensure that the team members are equipped and trained effectively to participate in the team

·         Encourage creativity, risk-taking, and constant improvement

·         Recognize team member accomplishments and outstanding performance

Focus the Team on Customer Requirements

·         Build Roadmap Short-term, Long-term of his activity

·         Coordinate with internal and external customers as necessary

·         Initiate sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel
 

Coordinate Team Logistics

·         Ensure deliverables are prepared in line with the requirements

·         Help keep the team focused and on track

·         Work with IT Managers and Head of Sections and Departments to obtain necessary resources to support the team's requirements

·         Establish meeting times, places and agendas

Communicate team status, task accomplishment, and direction

·         Analyze status reporting of team activities against the program plan or schedule

·         Keep the Head of department and section informed of task accomplishment, issues and status

·         Serve as a focal point to communicate and resolve interface and integration issues with other teams and business partners

·         Escalate issues which cannot be resolved within the team

·         Provide guidance to the team based on management direction

Business - Delivery management

·         Reach agreement on plans for projects and services provided by the team

·         Ensure the projects, activities and tasks under the team’s responsibility are performed within quality standards, on schedule and cost-effectively

·         Manage budget and capacity allocation according to priorities communicated by functional manager

·         Ensure each solution developed by the team fulfills the client needs

Lean Management - Practices

·         Ensure an effective performance dialogue and meeting cascade are in place, facilitating team performance improvement and the escalation of problems