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Service Manager Storage/Backup (Ref47717)

Vacancy details

General information


About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment banking arm of Crédit Agricole Group, the 10th largest banking group worldwide in terms of balance sheet size (The Banker, July 2022).
8,600 employees in more than 30 countries across Europe, the Americas, Asia-Pacific, the Middle-East and North Africa, support the Bank's clients, meeting their financial needs throughout the world.
Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital market activities, investment banking, structured finance, commercial banking and international trade.
The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.

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Job description

Business type

Types of Jobs - Information systems / IT Project management

Job title

Service Manager Storage/Backup (Ref47717)

Contract type

Permanent Contract

Job summary

Job Detailed Description
A Service Manager has a wide spectrum of responsibilities and actions.
As a Service Manager of his/her team, he/she:

  • ensures the IT Production activities in his/her perimeter are rightly performed by his/her team complying with defined norms, standards, processes and procedures,
  • is responsible to meet defined KPIs for Request, Incident, Change, Problem and Knowledge Management,
  • assigns technical tasks and manages delegation for technical issues,
    animates the team to encourage collaboration and sharing of best practices,
  • has a role in supporting technical skills development and provides training when required.
    supports new technologies and leverages them to provide consistency of service across streams,
  • manages service improvements for all SAN & Backup services supported throughout the organization,
  • documents, reviews, maintains and shares relevant technical information to the team
    provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
  • implements and develops improvements based on best practices,
    focuses on automation and optimum use of the team to improve efficiency,
  • drives and delivers root cause for any high severity issue,
    reviews technology changes to identify potential risks,
    is responsible for problem management and resolution.

As an experienced professional in SAN & Backup Services, he/she:

  • supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
  • is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
  • engages with technical peer, Service Managers, Architect and project teams on technology roadmap and projects,
  • facilitates transformation projects and suggest future directions for new areas of improvement and change,
  • guarantees the production readiness and license to operate of new projects and solutions,
  • is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role,
  • actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into operations,
  • actively assist in identifying the most technical skilled candidates for open roles,
  • technically coach and develop partner resources to improve quality and productivity,
  • defines the technical skillset required to support technologies.

As the escalation point of contact for Clients, he/she:

  • manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality.

Legal and Regulatory responsibilities, he/she:

  • complies with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time;

Position location

Geographical area

Asia, Singapore



Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

A Bachelors/Engineering graduate.

Level of minimal experience

6-10 years



Job Specific Environment and/or Organization

  • Fluent in English written and spoken
  • Working hours primarily to cover Europe business hours
  • On-call support can be expected on a rotational basis (weekdays and weekends)

Required skills

Mandatory track record

  • Minimum 8-10 years of experience in managing SAN & Backup environment with about 3-5 years of experience in managing a RUN service delivery team of similar scope.
  • A Bachelors/Engineering graduate.
  • Subject matter expert on technologies – HPE High-End and Mid-Tier Storages, Dell EMC ISILON, Brocade FC fabrics, synchronous cross-site replication.
  • Knowledge and working experiences on Backup platform running Dell EMC Networker will be advantageous.
  • Well versed with Scripting and Automation (Ansible, Python, Bash).
  • Excellent communication, interpersonal and logical skills.
  • Customer service oriented and a strong team player.
  • Ability to work under pressure and a commitment to solving issues.