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Senior Systems Engineer


Vacancy details

General information

Entity

Crédit Agricole CIB is the corporate and investment banking arm of Credit Agricole Group, the 13th largest banking group worldwide in terms of tier 1 capital (The Banker, July 2018). Nearly 8,000 employees in 34 countries across Europe, the Americas, Asia-Pacific, the Middle East and North Africa support the Bank's clients, meeting their financial needs throughout the world. Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital markets activities, investment banking, structured finance, commercial banking and international trade. The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.

For more information, please visit www.ca-cib.com
  

Reference number

2018-33271  

Publication date

21/04/2019

Job description

Business type

Types of Jobs - IT / Project Management

Contract type

Permanent Contract

Job summary

Assist the IT Manager in the day to day IT operations of the branch. He/She should also provide IT support for CACIB Singapore for IT operations, manages the servers, applications and IT projects of the Branch. The IT operations include, but aren't limited to, IT End User Supports for both CACIB Singapore Branch and CA Indosuez Wealth Management (Singapore)

Main responsibilities: 

- Assist IT manager with Day to Day IT operations of the Branch and Private Bnaking.
- Troubleshoot and problem solve PC / Server related hardware, Printer and software issues and escalate support issues to 2nd level IT support or 3rd party vendors
- Perform Necessary Documentation and SOP for easy reference.
- Follow-up on user purchase and services subscription request.
- Trouble shoot any production issues.

 

Job location

Geographical area

Asia, Singapore

City

Singapour

Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

Bachelor Degree in IT or Computer Science

Level of minimal experience

6-10 years

Experience

• Hands-on experience on servers, Citrix, PC, Server related hardware, Printer, Thin Clients etc
• Good experience in MS OS and Office Suite
• Good knowledge of windows troubleshooting
• Proficient in identify issues efficiently and escalating to concerned teams

Required skills

• Good governance of processes
• Ability to adapt to changes in shortest possible time. Flexibility to alternate or backfill around all sites and work within a shift pattern work rotation.
• Excellent analytical, problem solving, interpersonal and communication skills both written and verbal.
• Ability to work under pressure and multi-task
• Strong team player

Technical skills required

• Windows and Citrix server Management experience.
• Active Directory account management
• Basic networking concepts (TCP/IP, RDP, WiFi, VPN)
• Perform and implement network security administration.
• Maintain and support IT equipment such as servers, PCs, printers, IP Phones.
• Perform capacity planning for servers, Pcs and other IT equipment.
• Ability to observe control environment / risk management & compliance guidelines
• Provide system support and perform, implement Security administration, Monitoring and Control.