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Senior System Engineer

Vacancy details

General information


About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment banking arm of Crédit Agricole Group, the 10th largest banking group worldwide in terms of balance sheet size (The Banker, July 2022).
8,600 employees in more than 30 countries across Europe, the Americas, Asia-Pacific, the Middle-East and North Africa, support the Bank's clients, meeting their financial needs throughout the world.
Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital market activities, investment banking, structured finance, commercial banking and international trade.
The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.

For more information, please visit


By working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.   



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Job description

Business type

Types of Jobs - IT, Digital et Data

Job title

Senior System Engineer

Contract type

Permanent Contract

Job summary

Summary of the position:

Senior System Engineer to Assist the IT Manager in the day to day IT operations of the branch. He should also provide IT support for CACIB Singapore for IT operations, Manages the servers, applications and IT projects of the Branch. The IT operations include, but aren't limited to, IT End User Supports for both CACIB Singapore Branch and CA Indosuez Wealth Management (Singapore)

Main responsibilities:

►            Main duties details:
·   Troubleshoot and problem solve PC / Server related hardware, Printer and software issues
        and escalate support issues to 2nd level IT support or 3rd party vendors
·   Perform IT helpdesk function by answering supports calls
·   Follow-up on user purchase and services subscription request
·   Internal video conference meeting setup and troubleshoot
·   Support Capital Markets for all applications and infrastructure.
·   Support Reuters, Bloomberg, TRFXT, and voice recorders etc which are most critical for Capital markets.
·   Provide full support for all hardware and electronic equipment’s.
·   Network Administration duties including generation and maintenance of UT code and
        log-in accounts for new end-users.
·   Install/Configure/Troubleshoot all operating system installed in PCs and Servers (Windows 2008 /2012 server and Windows 7).
·   Maintain database on legal license for all systems.
·   Install and maintain the authorized software applications.
·   Give on the job training to the users on new systems and/or new releases of business applications, networking and operating systems.
·   Ensure that operating instructions are followed and proper records of operations are well maintained.
·   Initiating corrective action as necessary to deal with computer malfunction
        and breaches of security.
·   Enforce PC and Server security against threads/virus attacks by updating the
        Virus engine/virus definition list in all PCS and Servers.
·   Obtain/validate quotations from various suppliers for new requirements and submit them to IT manager for review and approval.
·   Maintain close liaison with helpdesks for all applications supported by other bank entities including Paris, London, ISAP and Hong Kong.
·   Monitor the daily security technology bulletin send by Information Security Risk Management Unit and lease with Paris for proper actions.
·   Ensure that daily, weekly and monthly backup is maintained for Singapore Branch Windows and E-mail servers.

·   Maintain telephone systems and mobile phones, and ensure telephone calls of dealing room
Staff and other Critical functions (as decided by management) are recorded and archived.
·   Maintain hardware & software inventory.
·   Participate in the local IT Policy and Procedures and ensure that they are strictly followed   for all IT implementations.

Supplementary Information

·   Liaise with relevant teams for the local payments and clearing systems at the branch.

·   Directly participate in BCP (Disaster recovery Plan).

·   Prepare systems and users documentations.

·   Provide Helpdesk support to Private Banking users.

Legal and Regulatory Responsibilities

·         Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.

·         Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.


►            Secondary duties:


·         Backup other staff in the team who is on leave.

·         Other duties may be assigned.


Position location

Geographical area

Asia, Singapore



Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

Bachelor/ Diploma above in relevant discipline 

Level of minimal experience

6-10 years