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RUN control Specialist

Vacancy details

General information


About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment banking arm of Crédit Agricole Group, the 10th largest banking group worldwide in terms of balance sheet size (The Banker, July 2022).
8,600 employees in more than 30 countries across Europe, the Americas, Asia-Pacific, the Middle-East and North Africa, support the Bank's clients, meeting their financial needs throughout the world.
Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital market activities, investment banking, structured finance, commercial banking and international trade.
The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.

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Job description

Business type

Types of Jobs - Information systems / IT Project management

Job title

RUN control Specialist

Contract type

Permanent Contract

Job summary

The candidate will be under the responsibility of the Run Control Tower in Information Systems Asia Pacific (ISAP) for Capital Markets IT (CMI).

Candidate is expected to be a source of proposals for improving the practices of the support teams and quality management. The candidate is not expected to perform IT support activities, but he/she should have or should be able to acquire sufficient knowledge to fully understand the operational problems of IT support.

This team is mainly responsible for:

  • Streamlining process and practices across all teams
  • Drafting & Reinforcing Best Practices
  • Creating, Analyzing & Presenting KPI’s to all management & suggest improvement points
  • Production monitoring and improvement for all Capital Markets IT support teams
  • Monitoring of cross-functional projects impacting support activities
  • Development and monitoring of internal team tools (specially for Reporting)
  • Budget management of CMI Support teams
  • In charge of coordinating Major Incidents impacting several teams
  • Monitoring of business continuity plan (BCP) by:

Being the Disaster Manager for CMI (DR contact)

Participant in disaster recovery tests (one per year)

  • Change Management:

Lead Change management in production by organizing CAB meetings

Management of emergency changes

Reporting of Changes for all teams

  • Knowledge management by managing the repository of our Confluence-based documentation
  • Monitoring the quality of production by:

Data quality management of activities (incidents, requests, problems, changes)

Reporting on support activities

The presentation of this data at different management levels

  • Responsible for continuous improvement, he/she is responsible for:

Definition of maturity matrices on production activity

Assessment of how operational teams operate

  • As head of cross-functional project monitoring, he/she is required to coordinate cross-functional projects: organizational and technical (such as Windows 10, obsolescence projects, Infrastructure projects impacting CMI)


Position location

Geographical area

Asia, Singapore



Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

  • Relevant Degree
  • ITIL Advanced Level Certification



Level of minimal experience

3-5 years


Experience between 2 and 5 years with at least 2 years in Run Quality

Required skills

  • Significant theoretical and practical experience in IT support processes (ITIL).
  • Significant experience in IT support activities in the capital markets environment
  • Experience in team management.
  • Autonomy
  • Ability to work with many contributors
  • Strong organizational and analytical skills
  • Rigorous and methodical with a great capacity for adaptation and management of priorities
  • Being a force for proposals on current solutions / processes / organization

Technical skills required

  • Microsoft Excel
  • Microsoft Access
  • Microsoft PowerPoint
  • Power B.I/ Tableau
  • Microsoft Excel (Macro)