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Middle Office Sales Support

Vacancy details

General information


About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment banking arm of Credit Agricole Group, the 12th largest banking group worldwide in terms of tier 1 capital (The Banker, July 2021). Nearly 8,600 employees across Europe, the Americas, Asia-Pacific, the Middle East and Africa support the Bank's clients, meeting their financial needs throughout the world. Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital markets activities, investment banking, structured finance, commercial banking and international trade. The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.

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Job description

Business type

Types of Jobs - Corporate & Investment Banking

Job title

Middle Office Sales Support

Contract type

Permanent Contract

Job summary

Key Responsibilities

Primary Responsibilities:
The main responsibility is to control and guarantee the accuracy and timeliness of the Sales capture, amendment and life cycle events in FO systems.
The CDT Sales MO Support Analyst is specifically responsible for carrying / monitoring the below tasks :
·Allocating and validating trades (and sales credits) in Omega
·Post-Trade allocations in CTM and FIX
·Coordinating allocation exception management when appropriate
·Validating allocations in Oasys Domestic / CTM and processing related confirmations
·Checking Omega and all trading platforms (Bbg, Tradeweb, Marketaxess) for any outstanding trades that need validation
·Monitoring Trades pre-confirmation, check trade details (ISIN, hedge amounts, yield, settlement amount and dates) as clients’ confirmations and details of account splits are received via e-mail or Bloomberg. Catch any potential errors in the trade details
·Assisting resolution of BO queries sent to sales
·Investigating and managing resolution of breaks and failed trades sent by BO and MO teams
·Ensuring the exhaustiveness of the daily capture in Omega by reconciling Omega with internal and external systems
·Being the interface between MtM team and sales team
·Client Services:
-Client liaison and voice confirmations
-Post trade follow-up (send client the sales recap per the client request\verification that confirmations were sent to golden clients)
-Work with other NY MO individuals, and liaising with MOs globally and EBO to ensure smooth settlement for international trades
·On boarding interface with KYC team
-Monitoring On boarding process (initiated and managed by salespeople)
-Identifying funds to be onboarded and assisting completion of sub-account forms for allocations
-Monitoring correct creation of funds within internal systems

Secondary responsibilities
·Ensure the controls and procedures are developed to support the business and reduce operational risk
·Service Quality and Processes improvement:
-Propose and formalise any improvements on controls and procedures
-Develop efficiency initiatives
·Compliance and Governance
-Ensure compliance with CA-CIB CMO and New York governance and organisation directives
-Promote operational controls and segregation of duties
·Control and awareness
-Exert vigilance to unusual or inappropriate (i.e. unusual, un-economic or fraudulent) sale practices
-Alert management and position control team in case of suspicion of inappropriate (i.e. unusual, un-economic or fraudulent) sale practices or operations

Management and Reporting
·Reports to the Head of NY Sales MO

Key Internal contacts
·Front Office, other Middle Offices, Back Office, IT support teams, KYC team, Referential team, risks and market activity monitoring teams, audit teams and internal control

Key External contacts

·External clients, Interbank, brokers, SPV, trustee


Position location

Geographical area

America, United States Of America



Candidate criteria

Academic qualification / Speciality


  • Educated to an A level standard or equivalent


  • Educated to degree level  standard or equivalent


  • Strong Middle Office / Back Office experience in Fixed Income products. Treasury, FX Options and Spot products knowledge

Required skills


  • Rigour and sense of organisation
  • Autonomy
  • Capacity to cooperate / Ability to work across disciplines
  • High technical and analytical ability
  • Ability to analyse and summarise
  • Good relationship and ability to communicate clearly and easily
  • Sensitivity to operational risk
  • Ability to work under pressure
  • English Fluent

  • Comfortable with IT tools

  • Comfortable with excel functions, macros and visual basic Reuters and Reuters terminology


  • A good understanding of the operational risks involved in Forex markets
  • VBA, Macros


  • French is a plus

Technical skills required


The sales Middle Office team is responsible on supporting the Front Office in the business of dealing US Treasuries, Interest Rate derivatives and corporate bonds.

In a dynamic and International environment, you will take in charge the control and support functions of the operations initiated by the New-York Sales Front Office, from the negotiation, recording and processing of the transactions. Your role will be to facilitate and smooth the processing of the operations by ensuring an effective and relevant control process of operations.

You will be in constant relation with other group entities both internal (Front-Office trading, Middle-Office, Back Office, Compliance, IT, Product Control, Project Management) and external (clients, brokers etc.).

You will develop various skills such as knowledge of financial products, knowledge of the financial market environment through best business practices.

The position is based in the dealing room New-York. You will report locally to the New-York Head of Interest Rate Derivatives Middle Office.

SPECIAL ROLE REQUIREMENTS:  Participation in BCP planning and testing, Bank Holiday coverage will be required