Pause
Lecture
Moteur de recherche d'offres d'emploi Crédit Agricole CIB

L3 Network Expert Run(42953)


Vacancy details

General information

Entity

About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment banking arm of Credit Agricole Group, the 12th largest banking group worldwide in terms of tier 1 capital (The Banker, July 2021). Nearly 8,600 employees across Europe, the Americas, Asia-Pacific, the Middle East and Africa support the Bank's clients, meeting their financial needs throughout the world. Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital markets activities, investment banking, structured finance, commercial banking and international trade. The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.


For more information, please visit www.ca-cib.com

Twitter: https://twitter.com/ca_cib
LinkedIn: https://www.linkedin.com/company/credit-agricole-cib/
  

Reference

2022-67348  

Update date

07/04/2022

Job description

Business type

Types of Jobs - Medical and Social

Job title

L3 Network Expert Run(42953)

Contract type

Permanent Contract

Management position

No

Job summary

Job summary

The Network/Securityexpert will be a technical expert for all Network/Security services in CA-CIB. As such, he/she will provide support and act as the last level of escalation point for all production support activities within the Network/Security team in Singapore. He/She has to effectively work with technical peers such as architects, peer experts and project teams on technology road maps and projects. He/She will have control over the scope of technical activities, develop best practices, manage knowledge and ensure the necessary trainings are imparted to the team wherever applicable.
The Network/Security Expert role is responsible for supporting the CA-CIB International Networks and providing Operational support to the Banks Data Centers and satellite offices. They will assist in maintaining realtime monitoring of all the Banks Network and Security components. (LAN/MAN/WAN - Switches, Routers, IDS, Firewalls, Proxies etc.) and provide Level 3 support in the event of issues or equipment failures.

Job detailed description

  • An Expert has a wide spectrum of responsibilities and actions.
    As an expert of his /her team, he /she:
    assigns technical tasks and manages delegation for technical issues,
    animates the team to encourage collaboration and sharing of best practices,
  • has a role in supporting technical skills development,
    supports new technologies and leverages them to provide consistency of service across streams,
  • manage service improvements for all Network/Security services supported throughout the organization
    documents, reviews, maintains and shares relevant technical information to the team
  • reviews technology changes to identify potential risks,actively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
  • implements and develops improvements based on LEAN-CA-CIB best practices,
  • focuses on automation and optimum use of the team to improve efficiency,
  • drives and delivers root cause for any high severity issue,
    reviews technology changes to identify potential risks,
    is responsible for problem management module in Service Now
  • As an experienced professional in Network/Security Services, he/she:
    supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
  • is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
  • manages L3 activities which involve direct relationships with end users and L3 activities like architecture, design, project management, etc.
    engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects,
  • facilitates transformation projects and suggest future directions for new areas of improvement and change,
  • is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role

Position location

Geographical area

Asia, Singapore

City

Singapour

Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

Bachelor and above in relevant discipline 

Level of minimal experience

6-10 years

Required skills

Job specific environment and/or organization

  • Fluent in written and spoken English
  • Working hours will primarily match Europe business hours 2pm to 11pm SGT
  • On-call support will be provided on a rotational basis 

Required Qualification 

  • Minimum 8-10 years of experience in managing Network/Security environment with about 3-5 years of experience in financial institutes
    Must be a bachelors’/engineering graduate
  • Subject matter expert on technologies such as Cisco, Arista and Juniper Network Equipment, Firewalls and IDS System
    In depth hands on knowledge/experience on Network/Security Technologies supporting LAN/MAN/WAN and good knowledge of HPOmi, HPNNM and other Network/Security Toolsets
  • Excellent communication, interpersonal and logical skills
    Customer service oriented