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IT Service Manager

Vacancy details

General information


About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment banking arm of Credit Agricole Group, the 12th largest banking group worldwide in terms of tier 1 capital (The Banker, July 2021). Nearly 8,600 employees across Europe, the Americas, Asia-Pacific, the Middle East and Africa support the Bank's clients, meeting their financial needs throughout the world. Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital markets activities, investment banking, structured finance, commercial banking and international trade. The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.

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Job description

Business type

Types of Jobs - Information systems / IT Project management

Job title

IT Service Manager

Contract type

Permanent Contract

Management position


Job summary

Summary of the position:

We are looking for an Associate Director to Assist the IT Manager in the day to day IT operations of the branch. He should manage various project roll out at branch, manage the helpdesk, IT controls, vendor management, IT Outsourcing etc. The IT operations include CACIB Singapore Branch and CA Indosuez Wealth Management (Singapore).

Main responsibilities:

·   Manage IT helpdesk function by ensuring all User issues are resolved.

·   Follow-up on user purchase and services subscription request

·   Support Capital Markets for all applications and infrastructure.

·   Support Reuters, Bloomberg, TRFXT, and voice recorders etc. which are most critical for Capital markets.

·   Provide full support for all hardware and electronic equipment’s.

·   Install and maintain the authorized software applications.

·   Give on the job training to the users on new systems and/or new releases of business applications, networking and operating systems.

·   Ensure that operating instructions are followed and proper records of operations are well maintained.

·   Initiating corrective action as necessary to deal with computer malfunction and breaches of security.

·   Enforce PC and Server security against threads/virus attacks by updating the Virus engine/virus definition list in all PCS and Servers.

·   Obtain/validate quotations from various suppliers for new requirements and submit them to IT manager for review and approval.

·   Maintain close liaison with helpdesks for all applications supported by other bank entities including Paris, London, ISAP and Hong Kong.

·   Monitor the daily security technology bulletin send by Information Security Risk Management Unit and lease with Paris for proper actions.

·   Ensure that daily, weekly and monthly backup is maintained for Singapore Branch Windows and E-mail servers.

·   Maintain telephone systems and mobile phones, and ensure telephone calls of dealing room Staff and other Critical functions (as decided by management) are recorded and archived.

·   Maintain hardware & software inventory.

·   Participate in the local IT Policy and Procedures and ensure that they are strictly followed for all IT implementations.

·   Liaise with relevant teams for the local payments and clearing systems at the branch.

·   Directly participate in BCP (Disaster recovery Plan).

·   Prepare systems and users documentations.

Legal and Regulatory Responsibilities
·         Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.
·         Maintain appropriate knowledge

Secondary duties:

·         Backup IT Manager.

·         Other duties may be assigned.


Position location

Geographical area

Asia, Singapore



Candidate criteria

Minimal education level

Postgraduate degree – MA/MSc/PhD/Doctorate or equivalent

Academic qualification / Speciality

  • Relevant degree in relevant specialities

Level of minimal experience

6-10 years


Minimum 8 to 10 years of relevant experience.

Number of End users to support is 400



Required skills

  • Excellent communication and interpersonal skills
  • Strong analytical and troubleshooting skills
  • Ability to work well under pressure
    Autonomous, self motivated and excellent team player
  • Strong perseverance and diligence towards attaining goals and effective time management
  • Appetite for continuous improvement, out of the box solution and automation mindset

Technical skills required

. Critical requirements e.g. understanding of technology etc. – Infrastructure – servers(citrix +windows) / network and user support