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IT Infrastructure - AVP

Vacancy details

General information


About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment banking arm of Crédit Agricole Group, the 10th largest banking group worldwide in terms of balance sheet size (The Banker, July 2022).
8,600 employees in more than 30 countries across Europe, the Americas, Asia-Pacific, the Middle-East and North Africa, support the Bank's clients, meeting their financial needs throughout the world.
Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital market activities, investment banking, structured finance, commercial banking and international trade.
The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.

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Job description

Business type

Types of Jobs - IT, Digital et Data

Job title

IT Infrastructure - AVP

Contract type

Permanent Contract

Management position


Job summary

 Summary of the position

·At least 10-12 years of IT Experience along with Basic IT Certifications and experience in a captive +/BPO preferably.

·This position is responsible to provide support to Credit Agricole CIB Services, Hardware and Software updates.

·Lead all project and support in IT Infrastructure.

·The position would entail providing support and services to the Network and Infrastructure related activities of CA-CIB Services.

·Ensure maintenance of local IT Systems (servers, PCs, networks, etc.)

·Ensure operational and support documentation for all systems being supported.

·To lead and execute in CASPL to adhere with the IT Security guidelines and technical standards as laid down by the Region.

·Implementation of global/ regional projects for CASPL.

·Should be able to work in shifts.

Main Duties:

•Lead and provide all task and implementation in Server Hardware and Software Installation able to Perform and guide team / vendor for hardware and software installation as and when required.

•Provide technical support and lead support team. Coordinate with regional and global counterparts, and vendors for follow-up of problems.
•Review of the system administration.
•Review and Guide team on account management on servers, and pre-defined application servers.
•Review with team and Perform file/directory-level permission on data storage systems.
•Manage along with team the distribution of Windows patches and anti-virus to workstations/servers and related infrastructure.

•Review along with team for network support and monitoring. Guide network problem solving with regional and global counterparts on WAN network connectivity issues.
•Enable team to Coordinate with vendors on servers, SAN and network equipment's and telecommunication problem solving issues. And all tasks related to IT Security including reporting at head office etc.
•Able to Support the LAN and MAN connectivity and task related to networks.
•Review and maintain the network and security related equipment inventory records and plan for obsolesce.
•Manage all telecom related work relating to CASPL along with local compliances.

•Assist in the preparation of IT budgets and expense reporting
•Assist in the preparation of MIS

IT Support Services
•Performs Systems functional support and manage IT Support for all platforms supported and ensure SLA are managed.
•To supervise the outsourced staff on duty in CASPL.

Secondary duties:
•Assist Head of IT in Planning for growth and reporting.

Candidate's technical skills:
•Knowledge of Windows Operating Systems, Active Directory.
•Knowledge of Hardware and Microsoft Products.
•Knowledge of Networking concepts and LAN & WAN Technology.

Position location

Geographical area

Asia, India



Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

Bachelor Degree/ BSC Degree or equivalent

Level of minimal experience

11 years and more

Required skills

•Ability to communicate clearly and easily
•Ability to analyse and summarise
•Rigour and sense of organisation
•Apprehension of results and priorities
•Relationship management/Commercial sense
•Capacity to cooperate/Ability to work across disciplines
•Capacity to lead and structure the activity of a team

Technical skills required

•Knowledge of Windows Operating Systems, Active Directory.
•Knowledge of Hardware and Microsoft Products.
•Knowledge of Networking concepts and LAN & WAN Technology.


English (Fluent)