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IT Engineer

Vacancy details

General information


About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment banking arm of Crédit Agricole Group, the 10th largest banking group worldwide in terms of balance sheet size (The Banker, July 2022).
8,600 employees in more than 30 countries across Europe, the Americas, Asia-Pacific, the Middle-East and North Africa, support the Bank's clients, meeting their financial needs throughout the world.
Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital market activities, investment banking, structured finance, commercial banking and international trade.
The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.

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Job description

Business type

Types of Jobs - Information systems / IT Project management

Job title

IT Engineer

Contract type

Fixed-Term Contract

Management position


Job summary

In a challenging and multicultural environment, we seek System Engineer to join our IT team in - Singapore Branch.

Successful candidate to Assist the IT Manager in the day to day IT operations of the branch. He/She should also provide IT support for CACIB Singapore for IT operations, Manages the servers, applications and IT projects of the Branch. The IT operations include, but aren't limited to, IT End User Supports for both CACIB Singapore Branch and CA Indosuez Wealth Management (Singapore)

Main responsibilities

  • Assist IT manager with Day to Day IT operations of the Branch and Private Banking.
  • Troubleshoot and problem solve PC / Server related hardware, Printer and software issues and escalate support issues to 2nd level IT support or 3rd party vendors
  •  Perform Necessary Documentation and SOP for easy reference.
  •  Follow-up on user purchase and services subscription request.
  •  Trouble shoot any production issues.

Position location

Geographical area

Asia, Singapore



Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

  • A university graduate in IT or Computer Science

Level of minimal experience

3-5 years


  • The position requires a minimum of 3 years’ relevant experiences as a System Engineer
  • Windows and Citrix server Management experience
    Active Directory account management
  • Basic networking concepts (TCP/IP, RDP, WiFi, VPN)
  • Perform, implement network security admin
  • Maintain and support IT equipment such as servers, PCs, printers, IP Phones
  • Perform capacity planning for servers, Pcs and other IT equipment
  • Ability to observe control environment / risk management & compliance guidelines
  • Provide system support, security administration,monitoring and control

Required skills

  • Good governance of processes
  • Ability to adapt to changes in shortest possible time. Flexibility to alternate or backfill around all sites and work within a shift pattern work rotation
  • Excellent analytical, problem solving, interpersonal and communication skills both written and verbal.
  • Ability to work under pressure and multi-task
  • Strong team player

Technical skills required

  • Hands-on experience on servers, Citrix, PC, Server related hardware, Printer, Thin Clients etc
  • Good experience in MS OS and Office Suite
  • Good knowledge of windows troubleshooting
    Proficient in identify issues efficiently and escalating to concerned teams