Position

In a challenging and multicultural environment, we seek System Engineer to join our IT team in - Singapore Branch.

Successful candidate to Assist the IT Manager in the day to day IT operations of the branch. He/She should also provide IT support for Credit Agricole CIB Singapore for IT operations, Manages the servers, applications and IT projects of the Branch. The IT operations include, but aren't limited to, IT End User Supports for both CACIB Singapore Branch and CA Indosuez Wealth Management (Singapore)

 
Main responsibilities

· Assist IT manager with Day to Day IT operations of the Branch and Private Banking.

· Troubleshoot and problem solve PC / Server related hardware, Printer and software issues and escalate support issues to 2nd level IT support or 3rd party vendors

· Perform Necessary Documentation and SOP for easy reference.

· Follow-up on user purchase and services subscription request.

· Trouble shoot any production issues.

Qualifications and Profile

· A university graduate in IT or Computer Science

· The position requires a minimum of 3 years’ relevant experiences as a System Engineer

Functional

· Windows and Citrix server Management experience.

· Active Directory account management

· Basic networking concepts (TCP/IP, RDP, WiFi, VPN)

· Perform and implement network security administration.

· Maintain and support IT equipment such as servers, PCs, printers, IP Phones.

· Perform capacity planning for servers, Pcs and other IT equipment.

· Ability to observe control environment / risk management & compliance guidelines

· Provide system support and perform, implement Security administration, Monitoring and Control.

Technical

· Hands-on experience on servers, Citrix, PC, Server related hardware, Printer, Thin Clients etc

· Good experience in MS OS and Office Suite

· Good knowledge of windows troubleshooting

· Proficient in identify issues efficiently and escalating to concerned teams

Other Professional Skills and Mindset

· Good governance of processes

· Ability to adapt to changes in shortest possible time. Flexibility to alternate or backfill around all sites and work within a shift pattern work rotation.

· Excellent analytical, problem solving, interpersonal and communication skills both written and verbal.

· Ability to work under pressure and multi-task

· Strong team player

Bachelor and above in relevant discipline