HR COO UK role is responsible for supporting the Head of HR UK and providing leadership to oversee and manage the delivery of HR infrastructure, projects and operational strategy ensuring efficiency of business operations. This will include setting the strategic vision and prioritising programmes and initiatives for HR operations, projects, governance, operational risk management, HR data and systems, payroll & benefits and regulatory compliance.

You will also be responsible for defining and managing the HR KPIs and KRIs and oversee the delivery of SLAs and manage the risk related to third party providers and Outsourced Essential Activities (OEAs), ensuring departmental actions related to business continuity, internal controls are completed, and managing any related strategic relationships both internally and externally.

Further, you will lead and manage high-level engagement with senior stakeholders and partners in-country and in the head office. You will successfully develop and strategically improve the HR infrastructure offering within the UK and ensure a high standard of delivery is consistently maintained across the board. Design and implement appropriate HR policies and practices to promote CACIB’s culture and vision and oversee the department’s ongoing operations and procedures within HR.

Responsibilities also include supporting the Head of HR UK on any other topics that may come up from time to time and be responsible for the operational efficiency of the department within a highly changing and demanding environment.

Key Responsibilities 

• Delivery of Strategy
• People Management
• Project and Programme Management
• Operational Resilience and Performance insights
• Relationship Management
• Governance, Compliance, Controls and Risk Management
• Any other ad-hoc activities and projects

Join our team at Crédit Agricole CIB, the corporate and investment banking arm of 10th largest banking group worldwide in terms of balance sheet size (The Banker, July 2023). We offer more than just a job.

You will be part of a dynamic and collaborative work environment where CSR is embraced in our day-to-day business operation, innovation is encouraged and diversity is celebrated.

Crédit Agricole CIB, the first French bank to have committed to the Equator Principles, is a pioneer and global leader in sustainable finance. Our commitment to sustainability and corporate responsibility means that your work will have a positive impact on our communities and the environment.

With a people-centric culture where everyone is valued, and opportunities for personal and professional growth, Crédit Agricole CIB is not just a place to work – it is where you make an impact.

Our hiring process is open to all and should you have any particular needs or you may require adjustments, please let us know.

Desirable: CIPD qualified

• Knowledge of relevant GDPR, UK regulatory and legal requirements
• Knowledge of financial planning, budgeting and resource allocation
• Strong Project and Programme management skills
• Ability to lead, manage and motivate a team of senior experts
• Ability to understand and manage changing priorities
• Ability to build strong and lasting relationships
• Ability to promote unconventional solutions and encourage innovation
• Change management
• Proven ability to collaborate effectively with leadership
• Experienced in the Financial sector

• Knowledge of risk management, HR Operational, HR Finance practices
• Management of third party services
• Knowledge of HR regulatory requirements

Advanced MS package skills