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Head of GRM Domain - Singapore

Vacancy details

General information


About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment banking arm of Crédit Agricole Group, the 10th largest banking group worldwide in terms of balance sheet size (The Banker, July 2022).
8,600 employees in more than 30 countries across Europe, the Americas, Asia-Pacific, the Middle-East and North Africa, support the Bank's clients, meeting their financial needs throughout the world.
Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital market activities, investment banking, structured finance, commercial banking and international trade.
The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.

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Job description

Business type

Types of Jobs - Corporate & Investment Banking

Job title

Head of GRM Domain - Singapore

Contract type

Permanent Contract

Management position


Job summary

Summary of the position:

-Part of the OPC-GRM KYC team, in coordination with Coverage, Support to Front Office teams and Financial Security, the Head of Domain of the KYC Client Onboarding / /KYC review is in charge to animate KYC analysts and KYC checkers resources to ensure pro-efficiently the productivity and quality of the KYC processing.

Main responsibilities:

Provide domain leadership
·         Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
·         Motivate and inspire team members by setting a good example (role model) - behavior consistent with words
·         Help develop team members; help resolve dysfunctional behavior
·         Strive for team consensus and win-win situation
·         Ensure discussions and decisions lead toward conclusion
·         Maintain healthy group dynamics
·         Encourage creativity, innovation, risk-taking, and constant improvement
·         Recognize team member accomplishments and outstanding performance
·         Maintain a global consistency across GRM Hubs (“GRM as One”): process, communication split of roles, best practices, organization of transverse projects, etc…
·         As a member of GRM management and ISAP management, contribute to the transverse initiatives at GRM and/or ISAP level

Focus the team on the tasks at hand or the internal customer requirements
·         Coordinate with internal customers (GCO-CLD, front office, support to front office teams, CACIB entities) as necessary
·         Initiate sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel

Coordinate domain logistics
·         Ensure deliverables are prepared in line with the requirements
·         Help keep the team focused and on track
·         Work with GRM team Leaders and Head of Departments to obtain necessary resources to support the team's requirements
·         Manage and coordinate with Head of GRM the budget and forecast of GRM Singapore
·         Establish meeting times, places and agendas

Communicate team status, task accomplishment, and direction
·         Analyze status reporting of team activities against the program plan or schedule
·         Keep the Head of department informed of task accomplishment, issues and status
·         Serve as a focal point to communicate and resolve interface and integration issues with other teams
·         Escalate issues which cannot be resolved within the team
·         Provide guidance to the team based on management direction

Production, Data Quality & Process Improvement
·         Ensure a high level of productivity, and Data Quality
·         Lead and implement process improvement as part of BAU within GRM teams and/or in relation to our stakeholders
·         Assess operational impacts linked to changes of KYC Policies, implement changes
·         Manage Projects and Change Management

Supplementary Information

Knowledge Management

·         Ensure that the team members are equipped and trained effectively to participate in the team

·         Maintain a high level of expertise in the teams through regular, up-to-date and optimized trainings, including mandatory ones.


Controls & Audits

·         Adapt and supervise operational controls under GRM Singapore responsibility

·         Contribute to ISAP / Branch transverse controls

·         Be the contact of ORM-OPC Head Office and the Operational Risk Representative for GRM Singapore

·         Contribute to the local and head office Internal Control setup (ICC, PCC…)

·         Contribute to Internal/ External Audits.

Position location

Geographical area

Asia, Singapore



Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

Degree and above in relevant discipline 

Level of minimal experience

11 years and more


Legal and Regulatory Responsibilities:


·         Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.

·         Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.

Secondary duties:


·         Will be in charge of transversal project related to GRM in relationship with GRM Paris and/or GRM NY and/or Business Lines and/or Financial Security

Profiles expected:


·         Expert level:

·         Team management with strong constraint of timeline

·         Ability to speak, write and translate French to English and vice-versa as the incumbent will act as a liaison officer between Asia and Headquarter in France, and to work closely with the various stakeholders

·         Very good level:

·         Knowledge of the Credit Agricole-CIB International Network.

·         Customer oriented, communicating and influencing

·         Listening to and understanding others

·         Developing individuals and team-building