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Moteur de recherche d'offres d'emploi Crédit Agricole CIB

Head of Documentary and Guarantee Operations

Vacancy details

General information


About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment banking arm of Credit Agricole Group, the 12th largest banking group worldwide in terms of tier 1 capital (The Banker, July 2020). Nearly 8,400 employees across Europe, the Americas, Asia-Pacific, the Middle East and Africa support the Bank's clients, meeting their financial needs throughout the world. Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital markets activities, investment banking, structured finance, commercial banking and international trade. The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.

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Publication date


Job description

Business type

Types of Jobs - Corporate & Investment Banking

Job title

Head of Documentary and Guarantee Operations

Contract type

Permanent Contract

Job summary

Position Summary

Provide secure, quality & efficient support to Trade & Commodity Finance teams in Singapore and Hong Kong which include:

  • Support business development and analysis of new business
  • Monitor services outsourced to platforms
  • Manage Operational risks
  • Maintain efficient and quality customer service
  • Change Management and Transformation
  • Team Management – optimise use of resources


Main Responsibilities

1) Support business development & analysis of new business in close cooperation with Front-Office and SDOC

  • Ensure proper understanding of new facilities and executions risks.
  • Check feasibility with regards to Bank’s procedures and processing by Operations.
  • Define the transaction workflow to control execution risks.


2) Manage Operational risks

  • Regularly review the internal organization & delegations of staffs for creation & validation of events & payments in the relevant systems.
  • Regularly review internal procedures for control of operational risks.
  • Adequately evaluate each commitment and ensure that:
    i) Transactional risks are highlighted for an informal decision to be taken by EXBA committee.
    ii) Transactions are processed timely in compliance with ICC rules and Bank’s procedures in conformity with conditions of approval in TUC (Ticket d’utilisation Credoc) or delegated authority and accurately in relevant systems.
  • Responsible for the swift resolution of any pending items (events, payments, accounting entries, reporting).


3) Monitor services outsourced to platforms

  • Main representative facing the processing platforms.
  • Responsible of the full chain of operational processing (local and platform) towards the Front Office and the clients.
  • Maintain the efficiency of the full processing chain by periodically reviewing the processes and challenging the platform performance.

4) Maintain efficient and quality customer service

  • Maintain technical competency of team through technical updates and training.
  • Coaching staff to understand the activities of customers and encourage staff to build rapport with internal and external clients and to provide technical support promptly to client and relationship manager.


5) Change management and Transformation

  • Promote optimization of operational procedures and accommodation of new products.
  • Contribute actively to the development and implementation of systems improvements (including ISIS / TI+ / KOMGO) and new technologies (ex: Robotics, Artificial Intelligence…) aiming to digitize and automate the manual processes (ex: document checking…).
  • Responsible of implementing the target operating model (TOM) between the local Back Office and the processing platforms and maintaining the functioning of the TOM.


6) Team management

  • Regularly review adequacy of staffing & plan Back-office workload to ensure efficiency & business continuity.
  • Ensure proper training to improve technical competency and polyvalence of staff.
  • Rewards, motivates, sanctions.
  • Effective communication.




Position localisation

Geographical area

Asia, Singapore



Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

Degree in related field

Level of minimal experience

11 years and more


- Minimum 20 years' experience in Trade Finance Operations, with a minimum of 10 years in Trade Commodity Finance Operations
- Minimum 10 years' experience in team / team heads management
- Strong experience to work as or with a platform of processing
- Experience in international banks in Singapore
- Experience in Transformation of Operations (ie: organizational and information system)