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Head of CASA Application Services

Vacancy details

General information


About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment banking arm of Credit Agricole Group, the 12th largest banking group worldwide in terms of tier 1 capital (The Banker, July 2020). Nearly 8,400 employees across Europe, the Americas, Asia-Pacific, the Middle East and Africa support the Bank's clients, meeting their financial needs throughout the world. Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital markets activities, investment banking, structured finance, commercial banking and international trade. The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.

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Publication date


Job description

Business type

Types of Jobs - Information systems / IT Project management

Job title

Head of CASA Application Services

Contract type

Permanent Contract

Job summary

The position

The Head of Section ("HOS") for Application Services is in charge of the teams responsible for day-to-day technical support, management and maintenance of CASA business applications (from a technical perspective, functional aspects are out of scope).

Reporting to the Head of Applications and Operations Department, you will be overall responsible over a section of 32 staffs, 2 teams, mixed between internal and external resources.

Main Responsibilities 

The HOS is accountable for the RUN services and is responsible for day-to-day operational services on CASA Application Services section. 

The Section teams work mainly in Europe time zones and this role will be focused on Paris working hours. Flexible rotations are allowed based on the nature of duties.

The scope of services provided by your teams covers the technical support of all CASA business applications, which are primarily located in France.

The HOS Team Manager has a wide spectrum of responsibilities and actions.

As the manager of the teams, he/she:       

-Manages and controls the activity of his 2 direct reports (2 Service Managers),
-Coaches and develops direct reports and the section’s key resources,
-Participates to recruitment process for the team,
-Secures staff sourcing and retention in Singapore,
-Animates the team to encourage collaboration and sharing of practices.

As the manager of the scope of activity, he/she:

-Ensures activity is performed with high level of quality and in alignment with norms, standards, processes and procedures,
-Owns and leads the resolution of major and sometimes complex incidents involving multiple CACIB teams across geographies and / or external vendors,
-Owns the “run the bank” for the Applications perimeter and supports the “change the bank” in close coordination with the CAGIP teams based in Paris,
-Build string partnership relation with BLIs and the Applications Managers
-Challenges existing processes and practices and brings new ways of working,
-Ensures team productivity, continuous service improvement and department optimization
-Estimates the yearly budget, sets monthly forecasts and follows up BAU/Project monthly balance.
-Manages and optimizes costs.
-Promote and foster new way of working and encourage the team to actively participate to the transformation towards DEVOPS and automation

As a member of ISAP/ITS, he/she:

-facilitates collaboration and spread of information from and to the team,
-participates to the department’s activities including brainstorming, team building and other team or transversal actions,
-fosters innovation mindset,
-contributes to ISAP/ITS global branding and communication
-Contribute actively to transverses initiatives

Working hours will match Europe business hours - 2pm to 11pm SGT (rotation in morning shift is possible based on duties).


Position localisation

Geographical area

Asia, Singapore



Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

-education with relevant specialty

Level of minimal experience

6-10 years


• Strong leadership abilities with ability to do efficient multitasking
• Clear Verbal and writing Communication skills at multiple levels in an international context and should be able to follow organization process
• Client Oriented with Strong Relationship management.
• Ability to work simultaneously with different profiles (technical/functional, medium/top management, etc.)
• Coordination and decision taking capabilities during crisis situations.
• Ability to work under pressure

Required skills

• Team management
• Budget Management
• Understanding of transversal technologies (SAN, Unix, Windows, Network, DBA, scheduler, MQ, Ctrlm)
• Technologies and/or Applications background with ability to grasp impact and interdependencies

Technical skills required

• Infrastructure or Application support experience mandatory
• Knowledge of IT Ecosystem & Operations Background with experience in IT for Capital Market and Corporate Banking to the extent of knowing Front office to back office application flow


English, French