The position

The Head of Section ("HOS") for Application Services is in charge of the teams responsible for day-to-day technical support, management and maintenance of CASA business applications (from a technical perspective, functional aspects are out of scope).

Reporting to the Head of Applications and Operations Department, you will be overall responsible over a section of 32 staffs, 2 teams, mixed between internal and external resources.

Main Responsibilities 

The HOS is accountable for the RUN services and is responsible for day-to-day operational services on CASA Application Services section. 

The Section teams work mainly in Europe time zones and this role will be focused on Paris working hours. Flexible rotations are allowed based on the nature of duties.

The scope of services provided by your teams covers the technical support of all CASA business applications, which are primarily located in France.

The HOS Team Manager has a wide spectrum of responsibilities and actions.

As the manager of the teams, he/she:       

-Manages and controls the activity of his 2 direct reports (2 Service Managers),
-Coaches and develops direct reports and the section’s key resources,
-Participates to recruitment process for the team,
-Secures staff sourcing and retention in Singapore,
-Animates the team to encourage collaboration and sharing of practices.

As the manager of the scope of activity, he/she:

-Ensures activity is performed with high level of quality and in alignment with norms, standards, processes and procedures,
-Owns and leads the resolution of major and sometimes complex incidents involving multiple CACIB teams across geographies and / or external vendors,
-Owns the “run the bank” for the Applications perimeter and supports the “change the bank” in close coordination with the CAGIP teams based in Paris,
-Build string partnership relation with BLIs and the Applications Managers
-Challenges existing processes and practices and brings new ways of working,
-Ensures team productivity, continuous service improvement and department optimization
-Estimates the yearly budget, sets monthly forecasts and follows up BAU/Project monthly balance.
-Manages and optimizes costs.
-Promote and foster new way of working and encourage the team to actively participate to the transformation towards DEVOPS and automation

As a member of ISAP/ITS, he/she:

-facilitates collaboration and spread of information from and to the team,
-participates to the department’s activities including brainstorming, team building and other team or transversal actions,
-fosters innovation mindset,
-contributes to ISAP/ITS global branding and communication
-Contribute actively to transverses initiatives

Working hours will match Europe business hours - 2pm to 11pm SGT (rotation in morning shift is possible based on duties).