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Head of Capital Market Back-office Operations**

Vacancy details

General information


About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment banking arm of Credit Agricole Group, the 12th largest banking group worldwide in terms of tier 1 capital (The Banker, July 2021). Nearly 8,600 employees across Europe, the Americas, Asia-Pacific, the Middle East and Africa support the Bank's clients, meeting their financial needs throughout the world. Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital markets activities, investment banking, structured finance, commercial banking and international trade. The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.

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Job description

Business type

Types of Jobs - Operations

Job title

Head of Capital Market Back-office Operations**

Contract type

Permanent Contract

Management position


Job summary

** This position will be under the Employee Referral Program in Hong Kong.


Department: Capital Markets Operations



For regional Fixed Income (FX, Rates & Securities) Back-Office acting as Capital Markets Back Office (CMB) platform for the Asian entities (HK, SG, China, Japan…)


  • Manage staff to perform the processing of all the transactions of the Bank, from their origination by the Front Offices to their accounting in its ledger
  • Manage staff to participate in the control chain on transactions and data to ensure the compliance with the regulations and the management of the operational risks
  • Manage staff (~30) to support the Business Lines and the Support Functions in their different developments projects, by adapting the organization and the operating modes to answer to their needs


Key Responsibilities


  • Manage 3 Back Office teams (Confirmation, Payment and Securities BO) to ensure that the daily capital markets transactions are processed and settled and delivered smoothly and efficiently.
  • Pay attention to potential operational risk and work on the preventive measures.
  • Introduce new measures to automate work processes and in response to market changes.
  • Work towards a zero operation error environment.
  • Engages in direct customer contact to ensure quality and timely services in transactions processing and inquiries are provided.
  • Recommend on resource allocation to achieve operation efficiency, participate to recruitment and all Human Capital actions for CMB.
  • Maintain high level of co-ordination between regional back offices.
  • Consolidate regional info like operation statistics and incidences for management report and review
  • Participate to global, regional and local projects such as new information systems, new activities development, innovative solutions etc…


Personal data provided by job applicants will be used strictly in accordance with the employer’s personal data policies, a copy of which will be provided immediately upon request.


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Position location

Geographical area

Asia, Hong Kong



Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

University graduate or equivalent

Level of minimal experience

11 years and more


  • Minimum 15 years’ experience in Capital Markets Operations, especially in Fixed Income Foreign eXchange (FX), Money Market (MM) and Securities (Bonds)
  • Minimum 5 years’ experience in management

Required skills

  • Good judgment, alertness and common sense
  • Good communication, organizational and interpersonal skill
  • Innovative
  • Team Oriented
  • Reliable

Technical skills required

  • Familiar with full operation cycle
  • Experience in Transformation in Operations
  • IT literate
  • Mathematically minded
  • Good understanding of Fixed Income Operations (dedicated & transversal functions)
  • Extensive market/product knowledge


Cantonese / Mandarin speaker