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Executive Director – Head of IT Production Services (ITS)

Vacancy details

General information


About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment banking arm of Credit Agricole Group, the 12th largest banking group worldwide in terms of tier 1 capital (The Banker, July 2021). Nearly 8,600 employees across Europe, the Americas, Asia-Pacific, the Middle East and Africa support the Bank's clients, meeting their financial needs throughout the world. Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital markets activities, investment banking, structured finance, commercial banking and international trade. The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.

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Job description

Business type

Types of Jobs - Information systems / IT Project management

Job title

Executive Director – Head of IT Production Services (ITS)

Contract type

Permanent Contract

Expected start date


Management position


Job summary



The Head of IT Production Services is managing the teams of 300 support staffs responsible for day-to-operations and maintenance of Crédit Agricole CIB infrastructure globally.


Reporting to the Head of ISAP locally and functionally to the Head of IT Infrastructure Services (Crédit Agricole CIB CTO) based in Paris, this senior manager has global accountability for Crédit Agricole CIB Infrastructure RUN and is responsible for IT infrastructure in Asia-Pacific and Middle East.


This position is part of the senior leadership team of ISAP and of the global infrastructure function.


Main responsibilities


As the manager of his team, he / she:

•       Manages and controls the activity of his 4 direct reports (manager of managers) and their departments

•       Coaches and develops his direct reports and key resources

•       Maximizes service quality and team productivity

•       Promotes collaboration, innovation and continuous improvement


As the manager of his perimeter, he / she:

•       Manages a budget of 25 M€ and its internal recharging mechanisms with consistent focus on optimization

•       Proposes and deploys transformation plans with a culture of continuously challenging existing organization and practices for improvement

•       Owns and leads the resolution of major and sometimes complex incidents involving multiple Crédit Agricole CIB teams across geographies and / or external vendors

•       Optimizes the sourcing approach to maximize performance while ensuring sustainability of the model and adequate risk management

•       Manages the relationship with partners and providers

•       Represents his entity in the executive governance of the global IT and infrastructure groups and fosters constructive dialog across the organization


As a senior infrastructure leader, he / she:

•       Actively contributes to the definition and implementation of the global strategy of the infrastructure domain

•       Adapts and implements ITS strategy for his perimeter and the region

•       Owns the “run the bank” for the Infrastructure perimeter and supports the “change the bank” in close coordination with the Build teams based in Paris

•       Actively contributes to transverse initiatives at both local and global level with the capability to lead some of them

•       Any other duties assigned


Legal and Regulatory Responsibilities


•       Comply with all applicable legal, regulatory and internal Compliance requirements,

including, but not limited to, the Singapore Compliance manual and Compliance

policies and procedures as issued from time to time; Financial Security requirements,

including, but not limited to, the prevention of Financial Crime and Fraud including

reporting obligations to the Money Laundering Reporting Officer.

•       Maintain appropriate knowledge to ensure to be fully qualified to undertake the role.

Complete all mandatory training as required to attain and maintain competence.


Position location

Geographical area

Asia, Singapore



Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

Bachelor Degree and above in relevant discipline 

Level of minimal experience

11 years and more

Required skills

Qualifications and Profile



  • Relevant experience in Banking environment and knowledge of Corporate and Investment Banking activities


  • Strong experience in IT Production activities
  • Overall knowledge and understanding of infrastructure technologies and products
  • Ability to interact and manage relationships and escalations with internal stakeholders and external vendors
  • Knowledge of ITIL and DEVOPS framework and tools

Other Professional Skills and Mind-set

  • Minimum 15 years of experience in IT environment with minimum 10 years in managerial positions
  • Strong leadership with the ability drive global teams to results in an autonomous manner
  • Excellent communication skills and proactivity in the sharing of relevant information to various levels of stakeholders
  • Ability to work under pressure and prioritize activities to deliver results
  • Effectiveness at decision making and dealing with issues
  • Strong client/service orientation
  • Ability to delegate and develop others
  • Ability to work autonomously
  • Ability to cooperate and work across disciplines
  • Adaptability to changing environments
  • Self-motivated, innovative and energetic
  • Able to work in a multicultural environment
  • Full proficiency in English (oral and written), and French will be an advantage as the candidate will be required to liaise with stakeholders based in our Paris Headquarters.