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CSI – Senior Support Analyst (Ref45715)

Vacancy details

General information


About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment banking arm of Credit Agricole Group, the 12th largest banking group worldwide in terms of tier 1 capital (The Banker, July 2021). Nearly 8,600 employees across Europe, the Americas, Asia-Pacific, the Middle East and Africa support the Bank's clients, meeting their financial needs throughout the world. Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital markets activities, investment banking, structured finance, commercial banking and international trade. The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.

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Job description

Business type

Types of Jobs - Information systems / IT Project management

Job title

CSI – Senior Support Analyst (Ref45715)

Contract type

Permanent Contract

Job summary


In a challenging and multicultural environment, we are looking for a Support Analyst to join our Risk, Compliance, Referentials & Finance IT (CSI) Department of Crédit Agricole CIB.

The person we are looking for would provide Level 1 and Level 2 support on applications within our scope. At the same time, he/she should be able to manage good relationship with any stakeholder with good verbal and writing communication skills.

Main responsibilities

Within the team, the successful candidate has to:

Understand the key concepts and methods of support functions within CACIB. Understand the scope of support within the department.
Control and maintain healthy environment for the applications within scope.
Provide Level 1 and Level 2 support with good quality of service and response.
Be in the forefront of communications and having good relationship with customers and any stakeholder involved.
Qualifications and Profile

Mandatory Skills:

Having 8-13 years of expertise in application OR technical support,
Having good understanding and exposure to SQL language,
Having good experience on issues and root causes analysis
Having good ability to express and explain with both technical and normal terms verbally or in writing,
Having good experience in managing incidents, requests and problems resolution,
Understand concepts of IT Production environment and deployment process,
Understand concepts of ITIL.

Nice to have:

Experience in application development life-cycle,
Experience in working with application monitoring and automation,
Experience in any BI Reporting Tool (SAP BO, MSBI, etc.),
Experience in scripting languages (Windows or Unix)

Other Professional Skills and Mindset

Degree/Diploma in IT or Equivalent,
Very good analytical abilities with strong detail orientation; problem solving abilities,
Ability and willingness to learn and adoptnew technologies,
Proficient written and oral communication, including technical writing,
Good organization skills,
Team player mindset,
Honest, responsive, understanding and respect of cultural diversity.

Position location

Geographical area

Asia, Singapore



Candidate criteria

Minimal education level

High school / Secondary school / A levels / AS levels / IB

Academic qualification / Speciality

Degree/Diploma in IT or Equivalent

Level of minimal experience

6-10 years