Summary of the position:

The candidate will provide Level 1&2 support for the core banking ecosystem of the bank. The eco-sysem includes Applications related to Transaction Banking, Trade Finance, Financing, General Ledger, Accounting, and Financial reporting for local regulator or Head Office in Paris.

Main responsibilities:

Manage and provide 1st and 2nd level of  application support

·        Manage and provide efficient 1st and 2nd level of application support.

·        Perform necessary analysis, troubleshoot or solve, and follow up incident, request, and problem raised by the customers and/or production in timely manner.

·        Escalate and follow up incident, request and problem to 3nd level support when needed as well as change request.

·        Perform health or regular check to ensure smooth running of application as well purging and archiving to achieve optimal performance.

·        Initiate and propose improvement when applicable on application performance as well as application monitoring and control.

·        Develop and maintain local development / modification.

·        Ensure application support activity conforming to existing procedures.

·        Perform pre & post health-checks after IT maintenance activities

·        Timely communication to stakeholders for priority incidents and also forecast the timeline (ETA)

·        Perform specific End Of Month ISIS batch follow-ups

Degree in related field

• Experience in providing application support

• Strong organizational and communication skills
• Strong analytical and problem solving skills
• Team spirit
• Awareness of various software development procedures
• Passion for innovation and process improvements
• Self-motivated and an excellent team player with ability to work with little supervision.