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Commercial Banking (ACBS) Support Analyst - NY CBTS/CBI domain

Vacancy details

General information


About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment banking arm of Crédit Agricole Group, the 10th largest banking group worldwide in terms of balance sheet size (The Banker, July 2022).
8,600 employees in more than 30 countries across Europe, the Americas, Asia-Pacific, the Middle-East and North Africa, support the Bank's clients, meeting their financial needs throughout the world.
Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital market activities, investment banking, structured finance, commercial banking and international trade.
The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.

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Job description

Business type

Types of Jobs - Corporate & Investment Banking

Job title

Commercial Banking (ACBS) Support Analyst - NY CBTS/CBI domain

Contract type

Permanent Contract

Job summary

Key Responsibilities

•       Support analyst on ACBS and its eco-system

-       Address user’s requests/questions on applications related to commercial banking domain (more specifically ACBS and upstream/downstream applications): requests analysis, coordination with development and technical support team, testing

-       Vendor contact for: BCP tests, connectivity, systems enhancements

-       Supervise system monitoring by the vendor

-       Incidents

-       Problem management and continuous improvement


•       Business analysis on ACBS and its ecosystem

-       Gather requirements and define specifications so development can be done.

-       Propose and design technology solutions and transform them into clear business and technical requirements.

-       Coordinate and assist with development teams to ensure proper implementation of business requirement in the information system.

-       Liaise with the business (Finance, Risk, Compliance, Operations, and Commercial business lines) to understand strategies and interpret underlying business needs.

-       Utilize query tools to confirm data quality, conduct Data Lineage and analysis

-       Organize and conduct functional testing on major projects or complex changes


Additional responsibilities


All activities should be conducting in following context:

•       Ensure the respect of policies and procedures of the Bank, as well as regulatory requirements.

•       Ensure accuracy and expediency of any activity related to audits.

•       Ensure that all system implementations meet US regulatory standards and are done in accordance with the Bank’s policies and procedures.


Management and Reporting



Key Internal contacts


Any business line involved in projects or applications: Risk and permanent control, Commercial banking business lines and back office, Finance, Compliance, Client on boarding ..


Key External contacts


Any external provider involved in projects and more specifically Head Office IT and business teams


Salary range: $100,000 - $120,000

Position location

Geographical area

America, United States Of America



Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

Bachelor’s Degree


Strong cross-group collaboration and relationship management skills including coordinating with geographically dispersed teams to achieve deliverables


Strong skills in developing relationships and partnerships with key stakeholders

Level of minimal experience

3-5 years


3 years’ experience experience in user support role or business analysis in a technology area.


Financial Services industry experience

Required skills


Hands-on experience and knowledge in at least one of the following areas

·         Commercial banking (lending activity or trade Finance)

·         Credit Risk

·         Accounting and Financial reporting

Soft skills:

o    Good written and verbal communication skills

o    Good organizational skills with attention to detail

o    Multi-tasking

o    Ability to analyze and summaries information

o    Ability to work autonomously

o    Comfortable in working with multiple teams across locations with excellent inter-personal skills.



-Project management

-Microsoft Office Suite, specifically Excel, Visio, Power Point, Word

-Experience in multicultural environment 

-ACBS (commercial back office application) knowledge/experience is not mandatory but will be a real plus

-Knowledge of alternate commercial back office system (LoanIQ for instance) 

Data analysis

Databases (data structure , SQL queries …)