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Moteur de recherche d'offres d'emploi Crédit Agricole CIB

Citrix-VDI RUN Expert

Vacancy details

General information


Crédit Agricole CIB is the corporate and investment banking arm of Credit Agricole Group, the 12th largest banking group worldwide in terms of tier 1 capital (The Banker, July 2018). Nearly 8,300 employees across Europe, the Americas, Asia-Pacific, the Middle East and North Africa support the Bank's clients, meeting their financial needs throughout the world. Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital markets activities, investment banking, structured finance, commercial banking and international trade. The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.

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Publication date


Job description

Business type

Types of Jobs - Information systems / IT Project management

Contract type

Permanent Contract

Job summary

Job summary

He will be a technical RUN expert for all Citrix-VDI services in CA-CIB. He will provide support and act as the last level of escalation point for all production support activities within the Citrix-VDI team in Singapore. He is accountable for the overall health and stability of the technical solutions within his scope. He has to effectively work with various staff and teams on technology road maps and projects. He will have control over the scope of technical activities, develop best practices, manage knowledge and ensure the necessary trainings are imparted to the team wherever applicable.

The 13-member Citrix-VDI team operates the RUN activities and delivers projects for its infrastructure scope covering.

Job detailed description

An Expert has a wide spectrum of responsibilities and actions.

As an expert of his team, he:
assigns technical tasks and manages delegation for technical issues,
animates the team to encourage collaboration and sharing of best practices,
supporting technical skills development and provides training
supports new technologies and leverages them to provide consistency of service across streams
manages service improvements for all Citrix and VDI services supported throughout the organization
documents, reviews, maintains and shares relevant technical information to the team
provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
implements and develops improvements based on LEAN-CA-CIB best practices,
focuses on automation and optimum use of the team to improve efficiency,
drives and delivers root cause for any high severity issue,
reviews technology changes to identify potential risks,
is responsible for problem management and resolution  

As an experienced professional in Citrix- VDI Services, he:
supports his team during diagnosis when technical issues rise in his scope of expertise,
suggest future directions for new areas of improvement and change
manage L3 activities which involve direct relationships with end users and L3 activities like architecture, design, project management, etc.
guarantees the production readiness and license to operate of new projects and solutions
is available and able to drive technically, any complex or high severity incidents that occur
actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations
actively assists in identifying the most technical skilled candidates for open roles

define the technical skillset required to support CA-CIB technologies.

As the escalation point of contact for Clients, he:
manages the daily relationship with Clients including planning, risks mitigation service quality etc
technically coach and develop partner resources to improve productivity
maintain smooth relation with partners


Position localisation

Geographical area

Asia, Singapore



Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

Degree in related field

Level of minimal experience

6-10 years


• Minimum 8~10 years of experience in managing an Enterprise Citrix environment, preferably in financial sector.
• Microsoft and Citrix certification such as MSCE and CCEE is preferred.
• Strong experience with Xenapp 6 / 6.5,7.x Xendesktop 4 / 5.5,7.x in a Windows 2003 / 2008 /2012 environment and latest versions of the product.
• Experience with Provisioning Services on Windows 2012, Hyper-V and NetScaler.
• In-depth working knowledge of the Windows environment with at least 3~5 years of Windows administration experience and a strong understanding of network concepts.
• In-depth working knowledge of Altiris deployment tools, Appsense and Visual Basic, Powershell scripting.
• Prior working experience with Virtualization, VDI management, App-V and application packaging will be highly advantageous.

Required skills

• Must be able to perform in 24 x 7 environment and to attend to on-call basis whenever required
• Customer service oriented, able to work in a dynamic and fast paced environment
• Excellent communication, interpersonal and troubleshooting skills
• Must be self-motivated and directed and demonstrate a keen attention to detail and possess the ability to work autonomously
• French language proficiency would be seen as an advantage

Technical skills required

Citrix - XenApp
Citrix – XenDesktop
Windows Server Knowledge