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Change Management Officer - Onboarding

Vacancy details

General information


About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment banking arm of Crédit Agricole Group, the 10th largest banking group worldwide in terms of balance sheet size (The Banker, July 2022).
8,600 employees in more than 30 countries across Europe, the Americas, Asia-Pacific, the Middle-East and North Africa, support the Bank's clients, meeting their financial needs throughout the world.
Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital market activities, investment banking, structured finance, commercial banking and international trade.
The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.

For more information, please visit


By working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.   



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Job description

Business type

Types of Jobs - Corporate & Investment Banking

Job title

Change Management Officer - Onboarding

Contract type

Permanent Contract

Management position


Job summary



  • Member of a Global team, forming part of the Bank’s 1st Line of Defence (1LoD), in relation to identifying and preventing
    AML/CFT risk.
  • Physical presence in London, Paris, New York and Hong Kong. Core Mission; ‘To consistently deliver an outstanding contribution to the CACIB global Onboarding process, through the pursuit of Operational Excellence’.

Core Team Activities

Regulatory Onboarding

Provision of Regulatory Onboarding support, focused on business-as usual, pre-trade elements, across:


  • Know Your Customer (KYC) – Onboarding & Life Cycle events
  • Derivative Onboarding (Dodd Frank and EMIR)
  • Credit & Legal Linkages

KYC Periodic Review


  • Periodic review/re-papering of existing KYC files
  • Ad-hoc remediation/s, driven by business and regulatory needs


Key Responsibilities of the Role


  • Maintaining a close dialogue with the various Team Leads to better assess the quality of the reporting in their respective
    fields, and solutions to address any operational hardships.
  • Participating in different Bank level projects and be GMD Onboarding’s voice.
  • Defining, implementing and reporting the progress on the continuous improvement initiatives and projects, until complete
  • Acting as a bridge between our business needs and various IT Teams, including business requirements preparation,
    testing and operational change implementations.

Position location

Geographical area

Europe, United Kingdom



Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

Batchelor degree


Experience in Business Analyst role in a financial services industry or regulatory

Required skills

  • Clear communication ability across diverse audiences
  • Flexibility to be able to simultaneously work on various different proposals/ reviews across different client groups
  • Strong “fact-finding” skills
  • Ability to meet deadlines, both external and internal
  • Confidence to deal with client contacts at both equivalent and more senior
  • Ability to be an effective team player and to develop sound working
  • A self-starter – ‘self-teaching’ skills are critical to the role.

Technical skills required

  • Good interpersonal and presentation skills, with an ability to communicate
    ideas concisely and clearly at all levels of the organization,
  • Excellent command of Excel and PowerPoint. VBA is not mandatory, but
    an advantage.
  • Good knowledge of Capital Market activities, and corresponding
  • Experience with counterparty data.
  • Knowledge of the KYC/AML
    regulations would be desirable.
  • Ability to visualize concepts and define the steps to their execution, with crossfunctional implementations.
  • An eye for detail and an analytical way of thinking, yet able to deliver under pressure and close deadlines
  • An open and convincing way of communicating: the ability to persuade
    people and to turn resistance into cooperation and change;
  • Results oriented, constantly looking to solving or anticipating challenges