Moteur de recherche d'offres d'emploi Crédit Agricole CIB

Capital Market IT- Run Control Tower

Vacancy details

General information


About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment banking arm of Credit Agricole Group, the 12th largest banking group worldwide in terms of tier 1 capital (The Banker, July 2021). Nearly 8,600 employees across Europe, the Americas, Asia-Pacific, the Middle East and Africa support the Bank's clients, meeting their financial needs throughout the world. Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital markets activities, investment banking, structured finance, commercial banking and international trade. The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.

For more information, please visit




Update date


Job description

Business type

Types of Jobs - Information systems / IT Project management

Job title

Capital Market IT- Run Control Tower

Contract type

Fixed-Term Contract

Term (in months)


Management position


Job summary

The Department and position
The department is responsible for development and maintenance of Capital Market applications used by worldwide users.

“Run the bank” is the first mission of IT department. It involves many front line IT professionals who understand the nature of business operations, timing of activities & data flowing through internal and external systems. They are continuously working with business users, infrastructure engineer and system managers.

The candidate will join the Singapore Capital Market Run the bank team in charge of running application for capital market from Front-Office (Murex, Apex, Orchestrade…), Back-Office (Summit, Calypso…) and Market data referential (Asset Control..), Market Risk applications (in-house application on big data technologies) and ensure to create and manage controls for the RUN Teams.

Main Responsibilities

The candidate will be under the responsibility of the Run Control Tower in ISAP for Capital Markets IT.

Candidate is expected to be a source of proposals for improving the practices of the support teams and quality management. The candidate is not expected to perform IT support activities, but he/she should have or should be able to acquire sufficient knowledge to fully understand the operational problems of IT support.

This team is mainly responsible for:
·    Streamlining process and practices across all teams
·    Drafting & Reinforcing Best Practices
·    Creating, Analyzing & Presenting KPI’s to all management & suggest improvement points
·    Production monitoring and improvement for all Capital Markets IT support teams
·    Monitoring of cross-functional projects impacting support activities
·    Development and monitoring of internal team tools (specially for Reporting)
·    Budget management of CMI Support teams
·    In charge of coordinating Major Incidents impacting several teams
·    Monitoring of business continuity plan (BCP) by:
Ø  Being the Disaster Manager for CMI (DR contact)   
Ø  Participant in disaster recovery tests (one per year)

·    Change Management:
Ø  Lead Change management in production by organizing CAB meetings
Ø  Management of emergency changes
Ø  Reporting of Changes for all teams

·   Knowledge management by managing the repository of our Confluence-based documentation

·    Monitoring the quality of production by:
Ø  Data quality management of activities (incidents, requests, problems, changes) 
Ø  Reporting on support activities
Ø  The presentation of this data at different management levels

·    Responsible for continuous improvement, he/she is responsible for:
Ø  Definition of maturity matrices on production activity
Ø  Assessment of how operational teams operate

·     As head of cross-functional project monitoring, he/she is required to coordinate cross-functional projects: organizational and technical (such as Windows 10, obsolescence projects, Infrastructure projects impacting CMI)


Position location

Geographical area

Asia, Singapore



Candidate criteria

Minimal education level

Postgraduate degree – MA/MSc/PhD/Doctorate or equivalent

Academic qualification / Speciality

·         ITIL Advanced Level Certification

Level of minimal experience

0-2 years


·         Total Experience between 2 and 5 years with atleast 2 years in Run Quality profile

Shift Timings: General Shift ( 9am -6pm SGT)

Required skills

·         Significant theoretical and practical experience in IT support processes (ITIL).

·         Significant experience in IT support activities in the capital markets environment

·         Experience in team management.

·         Autonomy

·         Ability to work with many contributors

·         Strong organizational and analytical skills

·         Rigorous and methodical with a great capacity for adaptation and management of priorities

Being a force for proposals on current solutions / processes / organization

Technical skills required

Mandatory Technical skills/ Tooling Knowledge required

·         Microsoft Excel

·         Microsoft Access

·         Microsoft PowerPoint

Preferable Tooling Knowledge required ( Good to Have)

·         Power B.I/ Tableau

·         Microsoft Excel (Macro)