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Capital Market Application Support

Vacancy details

General information


About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment banking arm of Credit Agricole Group, the 12th largest banking group worldwide in terms of tier 1 capital (The Banker, July 2020). Nearly 8,400 employees across Europe, the Americas, Asia-Pacific, the Middle East and Africa support the Bank's clients, meeting their financial needs throughout the world. Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital markets activities, investment banking, structured finance, commercial banking and international trade. The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.

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Publication date


Job description

Business type

Types of Jobs - Information systems / IT Project management

Job title

Capital Market Application Support

Contract type

Fixed-Term Contract

Term (in months)


Management position


Job summary


The department is responsible for development and maintenance of Capital Market applications used by worldwide users covering Market Risk, Counterparty Risk, Front office and back office domain.

In a challenging and multicultural environment, you will join a team to support Counterparty Risk Application.

Main responsibilities:

  • Provide level 1 and level 2 application support (technical and functional) to a portfolio of counterpart credit risk applications.
  • Analyze and manage incidents/problems/requests coming from users
  • Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.
  • Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams
  • Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.
  • Handle some automation and development to improve support activity
  • Prepare and maintain support documentation

Position localisation

Geographical area

Asia, Singapore



Candidate criteria

Minimal education level

Postgraduate degree – MA/MSc/PhD/Doctorate or equivalent

Academic qualification / Speciality

• Master's degree in relevant specialties

Level of minimal experience

6-10 years


• Candidates should have 5-8 years' experience in application support in a large organization.
• Careful observance of standards and processes
• Excellent communication and interpersonal skills
• Strong analytical or troubleshooting skills
• Ability to work well under pressure
• Autonomous, self-motivated and excellent team player
• Strong perseverance and diligence towards attaining goals and effective time management
• Self-starter and ambitious

Required skills

• Exposure to Capital Markets applications
• Exposure to Counterparty Credit Risk applications

Good to have
• ITIL Experience
• Exposure to Market Risk and Compliance domains is an advantage

Technical skills required

• Strong knowledge in Sybase, Unix, Shell scripting, Perl and Control-M
• Good knowledge Microsoft Office
• Good knowledge in Control-M
• Knowledge in Financial products (Treasury, FX, Credit, IRD…) is an advantage


French speaking capability is an advantage