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ITB Implementation Manager

Vacancy details

General information


About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment banking arm of Crédit Agricole Group, the 10th largest banking group worldwide in terms of balance sheet size (The Banker, July 2022).
8,600 employees in more than 30 countries across Europe, the Americas, Asia-Pacific, the Middle-East and North Africa, support the Bank's clients, meeting their financial needs throughout the world.
Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital market activities, investment banking, structured finance, commercial banking and international trade.
The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.

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By working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.   



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Job description

Business type

Types of Jobs - Corporate & Investment Banking

Job title

ITB Implementation Manager

Contract type

Permanent Contract

Job summary

In charge of implementing Transaction Banking solutions/products sold by TB Sales (account keeping, domestic and international payments, e-Banking, connectivity, liquidity management, deposit offers, Receivable & Supply Chain Finance Solutions with platform, Cash-Management related short term credit/Overdraft…), the TB Implementation Manager:

  • Is responsible for implementing Asian mandates in Singapore, Hong Kong, Taiwan, South Korea (and China as backup) obtained from Corporate and FI Clients throughout the network, in the respect of quality / cost / planning criteria
  • Is responsible for the implementation planning he does assess and delivers in the frame of a personalized follow-up with the Client
  • Is in charge of coordinating the implementation process with the different internal and external stakeholders, and providing regular updates to the TB sales in charge the Client & Global Head of TB Implementation

The Implementation Manager will be mobilized by the Global Head of Implementation and the TB sales in Singapore in the frame of mandates portfolio management.

In case of “pilot client’ (new product / service or geography), the TB Implementation Manager remains in charge of the implementation with the client, in coordination with the TB product manager who is in charge of product delivery until end of deployment of pilot client.

The TB implementation Manager is also requested to contribute to TB projects or to TB proposals / RFP.

Main Responsibilities:

  • Contribution to client proposal / pitching together with Sales and Product Manager in any case when client request for implementation schedule before the mandate.
  • Contribution to TB projects / product development : Involve before the finalization of the design in order to make comments (if needed) and know detailed requirements on implementation
  • Mandates to be implemented
    • Receipt of mandates allocated by the Global Head of TB Implementation, in coordination with the TB Sales in Singapore, Hong Kong, Taiwan & South Korea (and China as backup)
      Capitalizes on good practices so as to gain in efficiency on larger number of Clients
  • Manages and controls Implementation projects (quality, cost, planning) 
    • Is accountable vis-à-vis the Client for installations and training as soon as contracts are signed
    • Ensures the active contribution of Product Managers (in case of complex implementation with Pilot Client) as well as Middle and Back-Office whenever needed
    • Follows-up non- complex implementation life cycle and related reporting

Other responsibilities:

  • Ensures a regular reporting of implementations to the Global Head of Implementation
  • Ensures Bank/domain rules and procedures are respected in terms of Conformity / Financial Security – in coordination with his/her Managers

Position location

Geographical area

Asia, Singapore



Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

  • Achieved successfully 3 / 7 years’ experience in Transaction Banking with good understanding of the business and market trends
  • Benefits from a successful project management experience
  • Is Fluent in English, Mandarin proficiency is preferred
  • Has knowledge of back office processes
  • Successful international experience (a plus)

Level of minimal experience

6-10 years

Required skills

  • Ability to communicate easily and with clarity
  • Analysis and synthesis capabilities
  • Rigorous and organized
  • Result and priority driven
  • Autonomous
  • Relational/Commercial
  • Ability to cooperate/transversally

Technical skills required

  • Project management competences:
    • Ability to manage projects, supported by structured monitoring tools, with internal and/or external Clients
  •  Product expertise:
    • Domestic Transaction Banking specificities / payments / reporting
    • International payments / reporting
    • Cash-pooling solutions
    • Acquisition channels locally and abroad, e-banking, connectivity
    • Receivable & Supply Chain Solutions
    • Has an understanding of cash management specificities in Asia and beyond (a plus)